Help Center

GetThru Newsletters 5

• 9.30.22 GetThru Security Incident + Response
• 9.29.22 New Features to Improve Deliverability
• 9.20.22 Election Care Package: Livechat, VAN Sync, and more
• 7.28.22 Inside: deeper conversations, new tools, and tripling your impact
• 3.22.22 ThruText is Moving!

GetThru Support 5

• GetThru Support
• Support for GetThru.app
• Expectations for our Domain Change
• Submitting and Checking Tickets
• Chat for GetThru.app

Account Management 4

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing Your Profile
• Switching Between Organizations

Troubleshooting for GetThru Users 2

• Browser Troubleshooting
• Troubleshooting Issues at Login/Signup

Message Sending 7

• Initial Messages
• Replies - Recommended & Saved
• Self-Assigning Conversations
• Texting hours
• Phone Calls

See all 7 articles

Data Collection 2

• Survey Questions
• Opt Outs

Video Guide 1

• Texting for Senders (Video)

Using ThruText 2

• Using ThruText on Your Phone or Tablet
• Using ThruText Keyboard Shortcuts

Administración de Cuentas 5

• Aceptando su Invitación: Nuevos Usuarios
• Aceptando su Invitación: Usuarios Existentes
• Editando tu Perfil
• Navegando Entre Diferentes Organizaciones
• Soluciónes de Problemas al Iniciar Sesión/Registrarse

Envío de Mensajes 6

• Mensajes Iniciales
• Respuestas: Recomendadas y Guardadas
• Autoasignación de Conversaciones
• Horas de Texting
• Llamadas

See all 6 articles

Recopilación de Datos 2

• Preguntas de Encuesta
• Exclusión de Destinatarios

Uso de Thrutext 2

• Uso de ThruText en su Teléfono o Tableta
• Uso de Métodos Abreviados de Teclado en ThruText

Dashboard Navigation 4

• GetThru Sidebar Navigation
• Navigating the ThruTalk (New) Admin Sidebar
• Navigating The ThruText Sidebar
• Navigating The ThruText Admin Dashboard

Groups 6

• Uploading a Group
• Phone Number Verifications
• Group Size
• Groups Details Page
• Group Uploads: Troubleshooting for an Unknown Error

See all 6 articles

Users 6

• Permission Levels
• Managing User Permission Levels
• Enable/Disable Permanent Invitation Link
• Invitations
• Account Owner

See all 6 articles

Custom Fields 1

• Custom Fields

Integrations 7

• Getting Started with GetThru VAN Integrations
• VAN Custom Fields
• Contact Import - "Pull" a list from VAN via the External Contact List Page
• Creating a Group from a VAN Imported List
• Nightly S3 Export Delivery

See all 7 articles

Resources for GetThru Admins 3

• ThruText Welcome Email
• ThruTalk (New) Welcome Email
• Resellers: How to Submit a Client of a Reseller Account Request

GetThru Video Guides 2

• How to Create a Group (Video)
• How to Invite Users and Manage Permissions (Video)

ThruText Video Guides 7

• How to Launch a Campaign (Video)
• How to Target Campaigns (Video)
• ThruText Videos - How To Reassign Conversations (Video)
• How to View Conversations and Cleanup Campaigns (Video)
• How to Export Your Data (Video)

See all 7 articles

10DLC Regulations 13

• What is 10DLC?
• Adding Brand & Use Case Registration Information for 10DLC
• 10DLC Sample Message Requirements
• Use Case Registration
• Campaign Verify

See all 13 articles

Resources for ThruText Admins 10

• Network Account Usage
• ThruText Glossary
• Editing an Initial Message in an Active Campaign
• Text Message Segments
• Follow-Up Messages

See all 10 articles

Campaigns 10

• Campaigns Overview
• Campaign Creation - Pre-Loading
• Campaign - Daily Open and Close Times
• Campaign Cloning
• Campaign Targeting

See all 10 articles

Account Tools 8

• Setting a Custom Voicemail Greeting
• Using Self Assignment
• Opt Out Management
• Global Opt Out Message
• Global Recommended Replies

See all 8 articles

Exports 6

• Campaign Exports
• Account-Level Exports
• Group Exports
• ThruText Export Types
• Tag Reports

See all 6 articles

Conversations 5

• Tips for Initial Message Creation
• Viewing Conversations & Campaign Cleanup
• Tips & Tricks for Multi-language Texting
• Reassigning Conversations
• QuickSend Information for Admins

VAN Integration with ThruText - Getting Started 2

• ThruText VAN Integration Setup - Part 1: Getting a VAN API Key
• ThruText VAN Integration Setup - Part 2: Setting Permissions in Your Folder

VAN Integration with ThruText - Importing Your List 2

• Contact Import - "Push" a List From VAN with the "SMS" Button
• Mapping to both MyVoter and MyCampaign of the Same Campaign

VAN Integration with ThruText - Syncing Responses 6

• Sync Responses - Integrating your ThruText Campaigns
• Sync Responses - Survey Questions & Activist Codes
• Sync Responses - Canvass Results (MyVoter Only)
• Sync Responses - Events (Campaign Side Only)
• Sync Responses - "Texted" Status

See all 6 articles

VAN Integration - Bulk Uploading Results 1

• How to Add VAN IDs to Campaign Text Results for Uploading

PDI Integration Guides - ThruText 1

• PDI Integration Guide - ThruText

ActionKit Integration Guides - ThruText 1

• ActionKit Integration - Event RSVPs

ThruText Pricing Information 5

• ThruText FAQs on Pricing
• What is ThruText's pricing for education?
• Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?
• How to Calculate Your Monthly Bill
• How to Find Your ThruText Contract Rate

ThruText Product Information 3

• ThruText Product Information
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor

Political Strategy 3

• Political Texting Suggested Scripts
• Getting Started With ThruText
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

Campaigns in ThruTalk (New) 5

• Launching a ThruTalk (New) Campaign
• ThruTalk (New) Campaign Overviews
• Campaign Caller Invite Link
• Understanding Dialing Hour Enforcement
• Caller Activity Statuses

Scripts in ThruTalk (New) 4

• Scripts for Your ThruTalk (New) Account
• Managing Scripts in ThruTalk (New)
• Branching Scripts
• Script Previewing in ThruTalk (New)

Do Not Call 1

• Do Not Call Management in ThruTalk (New)

Exports 2

• ThruTalk (New) Export Types
• Call Results

Integration Guides for ThruTalk (New) 8

• ThruTalk (New) VAN Sync Guides
• ThruTalk (New) VAN Integration Setup - Part 1: Getting a VAN API Key
• ThruTalk (New) VAN Integration Setup - Part 2: Setting Permissions in Your Folder
• Using VAN Survey Questions in ThruTalk (New) Scripts
• Sync Calling Results for ThruTalk (New)

See all 8 articles

Resources for ThruTalk (New) Admins 5

• Calling Hours
• Expectations for Campaigns
• What is Different from ThruTalk (Legacy)
• Sending Follow up Texts for ThruTalk (New)
• ThruTalk (New) Dial Pacing

Using ThruTalk (New) 5

• ThruTalk (New) Assignments
• ThruTalk (New) Script Preview
• Connecting to NewTalk with an Alternative Phone
• Caller Troubleshooting: My Phone Is Not Ringing
• How to Add Custom Data on the Calling Page and in the Script

How to Make Calls in ThruTalk (New) 4

• How to Make Calls in ThruTalk (New) - Step by Step
• Preparing to Make Calls in ThruTalk (New)
• How to Make Calls in ThruTalk (New) - Video
• How to Make Calls in ThruTalk (New) on Mobile Devices - Step by Step