Help Center

ThruText Pricing Information 3

• What is ThruText's pricing for political campaigns & non-profits?
• What is ThruText's pricing for education?
• Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?

ThruText Product Information 4

• How do I get started with a ThruText account?
• How quickly can I get started with ThruText?
• Does ThruText have an integration with VAN?
• Can't find the answers you're looking for?

ThruTalk Pricing Information 4

• What is ThruTalk's pricing for political campaigns?
• What is ThruTalk's pricing for non-profits?
• Why does ThruTalk charge per dial, not per minute?
• Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?

ThruTalk Product Information 4

• How do I get started with a ThruTalk account?
• How quickly can I get started with ThruTalk?
• Does the ThruTalk have an integration with VAN?
• Can't find the answers you're looking for?

Political Strategy 1

• P2P Texting for Political Campaigns

Education Strategy 2

• P2P Texting & Annual Giving
• Suggested Scripts for Texting Alumni

Text - Current Updates 9

• Update: Exports Page & More 5.7.19
• Update: Final Export Releases 5.1.19
• Update: New Export File Formats & More 4.25.19
• Update: Custom Fields for Exports 3.16.19
• Update: New Self-Assign Conversations Feature 3.13.19

See all 9 articles

Text - Update Archive 3

• Bug Fixes: "Needs Reply" Notifications & More 12.12.18
• Update: Users Index/New Invitations 11.15.18
• Update: Group Index, New Group Wizard in Admin Console 11.12.18

Text - Newsletter Archive 5

• 4.9.19 - News - Relay is becoming GetThru
• 3.26.19 - News - New Features, New Name!
• 11.14.18 - News - Thank You
• 10.11.18 - News - GOTV Recommendations, PDI Integration
• 9.14.18 - News - The Homestretch

Current Updates 1

• Dialer Winter Schedule (Peak Hours - On-Demand)

Update Archive 0

Newsletter Archive 2

• 11/2/2018 - GOTV Hours and Lists
• 11/8/2018 - Post Election Hours Wrap-Up

Caller Resources 5

• How to Make Calls (Video)
• How to do a Call Transfer - Video for Callers (BETA)
• Understand the Calling Process
• Understand Your Calling Tools
• Best Practices for Callers

Admin Resources 8

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Understanding your nightly reports
• Reporting Options: Sync vs CSV

See all 8 articles

Troubleshooting 11

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

See all 11 articles

Lists and Call Results 6

• Character limits for variables and custom fields
• FAQ: Script Results vs. Call Results
• Call Result Definitions and Usage
• List Strategy Options: Single Attempt, Multiple Attempt, or No Reload
• Understanding Multiple Attempt Calling

See all 6 articles

Admin Console Overview 11

• Overview
• Scheduling
• External (Shareable) Links
• Analytics
• Lists

See all 11 articles

Scheduling 2

• Operating Hours
• Schedule a Non-Peak Hours Phone Bank

External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

Analytics 3

• Service Overview
• Calling List Details
• Caller Details

Lists 3

• Load a Call List
• Load a Strike List
• Strike a Single Number

Scripts 3

• Script Manager
• Admin Script Preview
• Request a Script Review

Callers 3

• Username Settings
• Caller Login Embed Code
• Ban Caller(s)

Reporting 5

• Past Call Results
• Past Caller Details
• Add to Nightly Reports
• Remove from Nightly Reports
• Change Reporting Type

Service Settings 5

• Caller ID
• Logo
• Service Name
• Remove this service
• Transfers (BETA)

Account Settings 4

• Add Admin
• Remove Admin
• Add a new calling service
• Close Account

Support 2

• Ask a question
• Check Ticket Status

Video Guides 8

• How to Create a Group (Video)
• How to Reassign Messages (Video)
• How to Target Your Campaigns (Video)
• How to Set Global Recommended Replies (Video)
• How to Export Your Data (Video)

See all 8 articles

Groups 7

• Phone Number Verifications
• Uploading a Group
• Custom fields
• Group size
• Contacts and Error Messages in Groups

See all 7 articles

Campaigns 14

• Campaigns overview
• Campaign creation - Standard
• Campaign creation - Pre-loading
• Campaign - Daily Open and Close Times
• Campaign cloning

See all 14 articles

Organization Level Tools 8

• Usage
• Opt-Out Management
• Global Opt Out Message
• Global Survey Questions
• Global Recommended Replies

See all 8 articles

Users 3

• Permission Levels
• Managing User Permission Levels
• Invitations

Exports 5

• Campaign Exports
• Account-level exports
• Group Exports
• Nightly S3 Export Delivery
• Export Types

Integration Guides 6

• VAN Integration - Overview Setup
• VAN Integration - Contact Import
• VAN Integration - Sync Responses
• External Contact List Management
• ActionKit Integration - Event RSVPs

See all 6 articles

Support 2

• Can't find the answers you're looking for?
• Tips for Sending in a Support Ticket

Account management 5

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing your profile
• Navigating between different organizations
• Troubleshooting Error Messages at Login/Signup

Message sending 7

• Using ThruText on Your Phone or Tablet
• Initial messages
• Saved Replies
• Self-Assigning Conversations
• Texting hours

See all 7 articles

Data collection 2

• Survey questions
• Opt outs

Video Guide 1

• Texting for Senders (Video)