Help Center

Account management 5

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing your profile
• Switching Between Organizations
• Troubleshooting Issues at Login/Signup

Message sending 6

• Initial Messages
• Replies - Recommended & Saved
• Self-Assigning Conversations
• Texting hours
• Phone calls

See all 6 articles

Data collection 2

• Survey questions
• Opt outs

Video Guide 1

• Texting for Senders (Video)

Using ThruText 2

• Using ThruText on Your Phone or Tablet
• Using ThruText Keyboard Shortcuts

Video Guides 8

• How to Create a Group (Video)
• How to Launch a Campaign (Video)
• How to Target Your Campaigns (Video)
• How to Invite Users and Manage Permissions (Video)
• ThruText Videos - How To Reassign Conversations (Video)

See all 8 articles

Groups 6

• Phone Number Verifications
• Uploading a Group
• Group size
• Contacts and Error Messages in Groups
• Group Uploads: Troubleshooting for an Unknown Error

See all 6 articles

Campaigns 15

• Campaigns overview
• Campaign creation - Standard
• Campaign creation - Pre-loading
• Campaign - Daily Open and Close Times
• Campaign cloning

See all 15 articles

Users 3

• Permission Levels
• Managing User Permission Levels
• Invitations

Account Tools 12

• Setting a Custom Voicemail Greeting
• Enable/Disable Permanent Invitation Link
• Opt-Out Management
• Custom Fields
• Global Recommended Replies

See all 12 articles

Exports 5

• Campaign Exports
• Account-level exports
• Group Exports
• Nightly S3 Export Delivery
• Export Types

Support 2

• Can't find the answers you're looking for?
• Tips for Sending in a Support Ticket

VAN Integration with ThruText — Getting Started 2

• VAN Integration Setup – Part 1 – Getting a VAN API Key
• VAN Integration – Setup Part 2 – Setting Permissions in Your Folder

VAN Integration with ThruText — Importing Your List 5

• Contact Import — "Push" a list from VAN with the SMS Button
• Contact Import — "Pull" a list from VAN via the External Contact List Page
• Creating a Group from a VAN Imported List
• VAN Custom Fields
• Using Both My Voter and My Campaign Survey Questions on the Same Campaign

VAN Integration with ThruText — Syncing Responses 6

• Sync Responses – Integrating your ThruText Campaigns
• Sync Responses — Survey Questions & Activist Codes
• Sync Responses — Canvass Results (MyVoter Only)
• Sync Responses – Events (Campaign Side Only)
• Sync Responses – "Texted" Status

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PDI Integration Guides — ThruText 1

• PDI Integration Guide — ThruText

ActionKit Integration Guides — ThruText 1

• ActionKit Integration - Event RSVPs

ThruText Pricing Information 3

• What is ThruText's pricing for political campaigns & non-profits?
• What is ThruText's pricing for education?
• Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?

ThruText Product Information 4

• How do I get started with a ThruText account?
• How quickly can I get started with ThruText?
• Does ThruText have an integration with VAN?
• Can't find the answers you're looking for?

Political Strategy 3

• Political Texting Suggested Scripts
• Getting Started With ThruText
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

Text - Current Updates 12

• Managing GOTV Texting Volume - 10.9.20
• Deliverability Recommendations - 10.6.20
• Election Security and Increased ThruText Traffic - 10.1.20
• Update: Bulk Reassign & More - 9.3.20
• Introducing Increased Campaign Size - 7.22.20

See all 12 articles

Text - Update Archive 19

• Update: Keyboard Shortcuts and More! 7.30.19
• Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
• Update: Keyboard Shortcuts in the Message Sender 7.22.19
• Update: Header Search Bar Fix & More 6.27.19
• Update: Profile Page Bug Fix & More 6.18.19

See all 19 articles

Text - Newsletter Archive 10

• 9.3.20 — News — Features to scale your texting efforts!
• 2.12.20 – News – Coming Soon! New Admin Dashboard
• 12.11.19 — Holiday Notes & Updates from ThruText
• 8.14.19 – News – VAN Integration Updates & Keyboard Shortcuts
• 5.9.19 – News – Extra! Extra! Get your Exports!

See all 10 articles

Caller Resources 5

• How to Make Calls (Video)
• How to Make Calls (Step by Step)
• Understand the Calling Process
• Understand Your Calling Tools
• Best Practices for Callers

Admin Resources 11

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Changing your view of a dashboard
• Best Practices for List Loading

See all 11 articles

Troubleshooting 16

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

See all 16 articles

Lists and Call Results 8

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results drop-down

See all 8 articles

Reporting Settings 11

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding your nightly reports

See all 11 articles

Advanced Account Resources 2

• Setting up ThruTalk sync to S3, Drive, or other places
• Using Twilio for ThruTalk Caller IDs

Patch-Thru (Call Transfers) 4

• Transfers
• How to do a Call Transfer - Steps for Admins
• How to do a Call Transfer - Video for Callers
• Transfer Results

Admin Console Settings 5

• Overview
• Add to Talk Admin
• ThruTalk Permission Levels
• Access Talk Admin Console
• Service Details to Start Calling

Admin Console Sections 8

• External (Shareable) Links
• Analytics
• Lists
• Scripts
• Reporting

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Scheduling 3

• Operating Hours
• Calling Tomorrow
• Calling Plans

External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

Analytics 3

• Service Overview
• Calling List Details
• Caller Details

Lists 3

• Call Lists Uploads
• Load a Strike List
• Strike a Single Number

Scripts 4

• Script Manager
• Admin Script Preview
• Request a Script Review
• Scripts Copier

Login Page Management 3

• Login Page Settings
• Add and Remove services from Login Page access
• Username Settings

Reporting 3

• Past Call Results
• Past Caller Details
• Reporting Settings

Service Settings 3

• Caller ID
• Service Name
• Remove this service

Account Settings 2

• Add a new calling service
• Close Account

Support 3

• Ask a question
• Check Ticket Status
• Chat Guidance

Callers 0

ThruTalk Pricing Information 4

• What is ThruTalk's pricing for political campaigns?
• What is ThruTalk's pricing for non-profits?
• Why does ThruTalk charge per dial, not per minute?
• Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?

ThruTalk Product Information 4

• How do I get started with a ThruTalk account?
• How quickly can I get started with ThruTalk?
• Does ThruTalk have an integration with VAN?
• Can't find the answers you're looking for?

Current Updates 1

• ThruTalk Post-Election Updates & Calling Hours

Update Archive 8

• New Year! New Hours!
• Dialer Winter Schedule (Peak Hours - On-Demand)
• ThruTalk Recent Updates: May 2020
• Update: Admin Feature Update! 8.1.19
• Call in using Computer option

See all 8 articles

Newsletter Archive 10

• Service Cleanup, Non-Standard Hour Phonebanks
• Important ThruTalk Changes - 9.30.20
• Final Updates + GOTV Hours
• New Year! New Hours! - 1.6.20
• Sept 30th Newsletter: Important ThruTalk Changes

See all 10 articles

ThruTalk Strategy 2

• Getting Started With ThruTalk
• ThruTalk Scripts

Load Management Strategies 2

• Advanced targeting limitations
• Toll Free Numbers