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Knowledge base
Guide for Texters
Account management
5
Accepting your invitation: NEW USERS
Accepting your invitation: EXISTING USERS
Editing your profile
Switching Between Organizations
Troubleshooting Issues at Login/Signup
Message sending
6
Initial Messages
Replies - Recommended & Saved
Self-Assigning Conversations
Texting hours
Phone calls
See all 6 articles
Data collection
2
Survey Questions
Opt outs
Video Guide
1
Texting for Senders (Video)
Using ThruText
2
Using ThruText on Your Phone or Tablet
Using ThruText Keyboard Shortcuts
Guide for Text Admins
Video Guides
8
How to Create a Group (Video)
How to Launch a Campaign (Video)
How to Target Your Campaigns (Video)
How to Invite Users and Manage Permissions (Video)
ThruText Videos - How To Reassign Conversations (Video)
See all 8 articles
Groups
6
Phone Number Verifications
Uploading a Group
Group size
Contacts and Error Messages in Groups
Group Uploads: Troubleshooting for an Unknown Error
See all 6 articles
Campaigns
21
Campaigns overview
Campaign creation - Standard
Campaign creation - Pre-loading
Campaign - Daily Open and Close Times
Campaign cloning
See all 21 articles
Users
3
Permission Levels
Managing User Permission Levels
Invitations
Account Tools
13
Setting a Custom Voicemail Greeting
Enable/Disable Permanent Invitation Link
Opt-Out Management
Custom Fields
Global Recommended Replies
See all 13 articles
Exports
5
Campaign Exports
Account-level exports
Group Exports
Nightly S3 Export Delivery
Export Types
Support
1
Tips for Sending in a Support Ticket
ThruText Glossary
1
ThruText Glossary
Integration Guides for ThruText
VAN Integration with ThruText — Getting Started
2
VAN Integration Setup – Part 1 – Getting a VAN API Key
VAN Integration – Setup Part 2 – Setting Permissions in Your Folder
VAN Integration with ThruText — Importing Your List
5
Contact Import — "Push" a list from VAN with the SMS Button
Contact Import — "Pull" a list from VAN via the External Contact List Page
Creating a Group from a VAN Imported List
VAN Custom Fields
Using Both My Voter and My Campaign Survey Questions on the Same Campaign
VAN Integration with ThruText — Syncing Responses
5
Sync Responses – Integrating your ThruText Campaigns
Sync Responses — Survey Questions & Activist Codes
Sync Responses — Canvass Results (MyVoter Only)
Sync Responses – Events (Campaign Side Only)
Sync Responses – "Texted" Status
PDI Integration Guides — ThruText
1
PDI Integration Guide — ThruText
ActionKit Integration Guides — ThruText
1
ActionKit Integration - Event RSVPs
ThruText Pricing and Product Information
ThruText Pricing Information
3
What is ThruText's pricing for political campaigns & non-profits?
What is ThruText's pricing for education?
Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?
ThruText Product Information
4
How do I get started with a ThruText account?
How quickly can I get started with ThruText?
Does ThruText have an integration with VAN?
Can't find the answers you're looking for?
ThruText Strategy Guides
Political Strategy
3
Political Texting Suggested Scripts
Getting Started With ThruText
Vote Tripling
Education Strategy
2
Suggested Scripts for Texting Alumni
P2P Texting & Annual Giving
ThruText News
Text - Current Updates
12
Managing GOTV Texting Volume - 10.9.20
Deliverability Recommendations - 10.6.20
Election Security and Increased ThruText Traffic - 10.1.20
Update: Bulk Reassign & More - 9.3.20
Introducing Increased Campaign Size - 7.22.20
See all 12 articles
Text - Update Archive
19
Update: Keyboard Shortcuts and More! 7.30.19
Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
Update: Keyboard Shortcuts in the Message Sender 7.22.19
Update: Header Search Bar Fix & More 6.27.19
Update: Profile Page Bug Fix & More 6.18.19
See all 19 articles
Text - Newsletter Archive
10
9.3.20 — News — Features to scale your texting efforts!
2.12.20 – News – Coming Soon! New Admin Dashboard
12.11.19 — Holiday Notes & Updates from ThruText
8.14.19 – News – VAN Integration Updates & Keyboard Shortcuts
5.9.19 – News – Extra! Extra! Get your Exports!
See all 10 articles
ThruText 2020 Traffic Management
Load Management Strategies
2
Advanced targeting limitations
Toll Free Numbers
Guides for Callers
Caller Resources
6
How to Make Calls (Video)
Step 1: The Tools You Need to Make Calls
Step 2: Logging In
Step 3: Making Calls
Step 4: Signing Off
See all 6 articles
Guides for Talk Admins
Admin Resources
11
Best Practices for Calling Program Admins
Best Practices for Caller Organizers
Term Definitions
Changing your view of a dashboard
Best Practices for List Loading
See all 11 articles
Troubleshooting
16
Step-by-Step Troubleshooting for Callers
Caller Issue: Can't Access Login Page
Caller Issue: Can't log in (Login ID/Password problems)
Caller Issue: PIN Not Accepted
Caller Issue: Sent Back to Login Screen
See all 16 articles
Lists and Call Results
8
List Strategy Options and Play Order
Call Result Definitions and Usage
Multiple Attempt Calling Overview
Advanced Multiple Attempt Calling
FAQ: "Recent" Call Results drop-down
See all 8 articles
Reporting Settings
11
Reporting Options: Sync vs CSV
VAN API Key Instructions
Setting up your VAN Integration / Syncing
Mapping Survey Questions in the Script
Understanding your nightly reports
See all 11 articles
Advanced Account Resources
2
Setting up ThruTalk sync to S3, Drive, or other places
Using Twilio for ThruTalk Caller IDs
Patch-Thru (Call Transfers)
3
PatchThru
How to run a PatchThru - Steps for Admins
PatchThru Results
Talk Admin Console
Admin Console Settings
5
Overview
Add or Remove from Talk Admin
ThruTalk Permission Levels
Access Talk Admin Console
Service Details to Start Calling
Admin Console Sections
8
External (Shareable) Links
Analytics
Lists
Scripts
Reporting
See all 8 articles
Scheduling
3
Operating Hours
Calling Today and Tomorrow
Calling Plans
External (Shareable) Links
2
Caller Login Page
Script Preview for Callers
Analytics
3
Service Overview
Calling List Details
Caller Details
Lists
3
Call Lists Uploads
Load a Strike List
Strike a Single Number
Scripts
4
Script Manager
Admin Script Preview
Request a Script Review
Scripts Copier
Login Page Management
5
Login Page Settings
Add and Remove services from Login Page access
Username Settings
How to have a caller banned
Login Claim Options
Reporting
3
Past Call Results
Past Caller Details
Reporting Settings
Service Settings
3
Caller ID
Service Name
Remove this service
Account Settings
2
Add a new calling service
Close Account
Support
3
Ask a question
Check Ticket Status
Chat Guidance: General Tips
Callers
0
ThruTalk Script Manager Guide
Script Start Guides
4
Script Quick Start Guide (Video)
Creating a Script: Step by Step
Best Practices for Scripts
Example Scripts
Managing Scripts
3
Script Creation
Script Previewing
Script Activation
Script Question Types
5
General Question Types
Using the Contact Widget
Understanding Panels
General Question Type: Checkbox
Tips for using the HTML/Text box
Script Question Features
5
Editing Questions & Question Properties
Understanding Question Templates
Understanding Question Branching using "Visible If"
Understanding Question Names
Understanding Question Order
Script Resources
6
Character limits for uploaded list variables
Using Variables in the Question Text
Advanced: Dynamic script content based on list variables
Adding Additional Information to Scripts
Script Troubleshooting
See all 6 articles
Script Results and Data
0
ThruTalk Pricing and Product Information
ThruTalk Pricing Information
4
What is ThruTalk's pricing for political campaigns?
What is ThruTalk's pricing for non-profits?
Why does ThruTalk charge per dial, not per minute?
Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?
ThruTalk Product Information
4
How do I get started with a ThruTalk account?
How quickly can I get started with ThruTalk?
Does ThruTalk have an integration with VAN?
Can't find the answers you're looking for?
ThruTalk News
Current Updates
2
ThruText and ThruTalk Support Hours Update
ThruText and ThruTalk Support Hours Update Reminder
Update Archive
8
ThruTalk Recent Updates: September 2020
ThruTalk Recent Updates: July 2020
ThruTalk Recent Updates: June 2020
ThruTalk Recent Updates: May 2020
New Year! New Hours! - Dec. 2019
See all 8 articles
Newsletter Archive
12
Service Cleanup, Non-Standard Hour Phonebanks
Important ThruTalk Changes - 9.30.20
Final Updates + GOTV Hours
ThruTalk Runoff + Holiday Calling Hours - Dec 2020
New Year! New Hours! - 1.6.20
See all 12 articles
ThruTalk Strategy Guides
ThruTalk Strategy
3
Getting Started With ThruTalk
ThruTalk Scripts
Advanced Script Writing
