Help Center

GetThru Newsletters 2

• 11.15.23 GetThru Updates + Holiday Support Hours
• 9.14.23 Introducing MMS for ThruText, New Pricing, and Campaign Archiving

GetThru Support 4

• GetThru Support
• Support for GetThru.app
• Submitting and Checking Tickets
• Chat for GetThru.app

Account Management 4

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing Your User Profile
• Switching Between Organizations

Troubleshooting for GetThru Users 3

• Browser Troubleshooting
• Troubleshooting Issues at Login/Signup
• GetThru Browser and Connection Requirements

Message Sending 9

• Sending Initial Messages
• Replies - Recommended & Saved
• Self-Assigning Conversations for Texters
• Texting Hours
• Hiding Conversations

See all 9 articles

Data Collection 2

• Survey Questions for Message Senders
• Opt Outs for Texters

Video Guide 1

• Texting for Senders (ThruText Video)

Using ThruText 2

• Using ThruText on Your Phone or Tablet
• Using ThruText Keyboard Shortcuts

Dashboard Navigation 4

• GetThru Sidebar Navigation
• Navigating the ThruTalk Admin Sidebar
• Navigating The ThruText Admin Sidebar
• Navigating The ThruText Admin Dashboard

Groups 6

• Uploading a Group
• Phone Number Verifications
• Group Size
• Groups Details Page
• Group Uploads: Troubleshooting for an Unknown Error

See all 6 articles

Users 6

• Permission Levels
• Managing User Permission Levels
• Enable/Disable Permanent Invitation Link
• Invitations
• Account Owner

See all 6 articles

GetThru Account Tools 4

• Custom Fields
• Usage Analytics
• Setting a Custom Voicemail Greeting
• Network Account Usage

Integrations 8

• Nightly S3 Export Delivery
• PDI Integration Guide - GetThru.app
• Getting Started with GetThru VAN Integrations
• Creating a Group from a VAN Imported List
• Contact Import - "Pull" a list from VAN via the External Contact List Page

See all 8 articles

Resources for GetThru Admins 9

• GetThru Glossary
• ThruText Welcome Email
• ThruTalk Welcome Email
• Resellers: How to Submit a Client of a Reseller Account Request
• Client: How to Submit a Single Client Account Request

See all 9 articles

GetThru Video Guides 2

• How to Create a Group (GetThru Video)
• Inviting Users and Manage Permissions (GetThru Video)

GetThru Help Desk Articles in Spanish 11

• Aceptación de su invitación: NUEVOS USUARIOS: Centro de ayuda
• Aceptación de su invitación: USUARIOS ACTUALES: Centro de ayuda
• Edición de su perfil de usuario: Centro de ayuda
• Cambiar de organización: Centro de ayuda
• Resolución de problemas en el acceso/registro: Centro de ayuda

See all 11 articles

ThruText Video Guides 7

• How to Launch a Campaign (ThruText Video)
• How to Target Campaigns (ThruText Video)
• How To Reassign Conversations (ThruText Video)
• How to View Conversations and Cleanup Campaigns (ThruText Video)
• How to Export Your Data (ThruText Video)

See all 7 articles

10DLC Requirements 18

• What is 10DLC?
• Brand Registration Page
• Use Case Registration
• 10DLC Sample Message Requirements
• What is Manual Vetting?

See all 18 articles

Resources for ThruText Admins 10

• ThruText Glossary
• Editing an Initial Message in an Active Campaign
• Text Message Segments
• Followup Messages in ThruText
• Initial Message Sending Window

See all 10 articles

Campaigns 12

• ThruText Campaign Creation Overview
• Campaign Creation - Pre-Loading
• Campaign - Daily Open and Close Times
• Campaign Cloning
• Campaign Targeting for ThruText

See all 12 articles

ThruText Tools 5

• Global Opt Out Message
• Opt Out Management
• Global Recommended Replies
• Using Self Assignment
• Global Survey Questions

Exports 7

• ThruText Campaign Exports
• Account-Level ThruText Exports
• Group Exports
• ThruText Export Types
• Tag Reports

See all 7 articles

Conversations 7

• Tips for SMS Initial Message Creation
• Viewing Conversations & Campaign Cleanup
• Tips & Tricks for Multi-language Texting
• Reassigning Conversations from the Admin Messenger
• QuickSend Information for Admins

See all 7 articles

MMS in ThruText 6

• What is MMS in ThruText?
• Managing your Media Library for MMS
• Adding Sample MMS to a Use Case
• How to Add MMS to your Initial Message
• Resizing Your Media

See all 6 articles

VAN Integration with ThruText - Getting Started 2

• ThruText VAN Integration Setup - Part 1: Getting a VAN API Key
• ThruText VAN Integration Setup - Part 2: Setting Permissions in Your Folder

VAN Integration with ThruText - Importing Your List 2

• Contact Import - "Push" a List From VAN with the "SMS" Button
• Mapping to both MyVoter and MyCampaign on the Same ThruText Campaign

VAN Integration with ThruText - Syncing Responses 6

• Sync Responses - Integrating your ThruText Campaigns
• Sync Responses - Survey Questions & Activist Codes
• ThruText Sync Responses - Canvass Results (MyVoter Only)
• ThruText Sync Responses - Events (Campaign Side Only)
• Sync Responses - "Texted" Status

See all 6 articles

VAN Integration - Bulk Uploading Results 1

• How to Add VAN IDs to ThruText Results for Uploading

ActionKit Integration Guides - ThruText 1

• ActionKit Integration - Event RSVPs for ThruText

ThruText Pricing Information 3

• ThruText FAQs on Pricing
• ThruText Pricing Guide
• How to Find Your ThruText Contract Rate

ThruText Product Information 3

• ThruText Product Information
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor

Political Strategy 3

• Political Texting Suggested Scripts
• Getting Started With ThruText
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

Campaigns in ThruTalk 8

• Launching a ThruTalk Campaign
• ThruTalk Campaign Overviews
• Campaign Caller Invite Link
• Advanced Targeting in ThruTalk
• Caller Activity Statuses

See all 8 articles

Scripts in ThruTalk 6

• Scripts for Your ThruTalk Account
• Managing Scripts in ThruTalk
• Branching Scripts
• Script Previewing in ThruTalk
• Adding Custom Fields to a Calling Page and Script

See all 6 articles

Do Not Call 1

• Do Not Call Management in ThruTalk

Exports 4

• ThruTalk Export Types
• Call Results
• Account-Level ThruTalk Exports
• ThruTalk Campaign Exports

Integration Guides for ThruTalk 8

• ThruTalk VAN Sync Guides
• ThruTalk VAN Integration Setup - Part 1: Getting a VAN API Key
• ThruTalk VAN Integration Setup - Part 2: Setting Folder Permissions
• Using VAN Survey Questions in ThruTalk Scripts
• Sync Calling Results for ThruTalk

See all 8 articles

Resources for ThruTalk Admins 9

• ThruTalk Glossary
• Calling Hours
• ThruTalk Dial Pacing
• ThruTalk Phone Bank - Step-by-Step
• Expectations for Campaigns

See all 9 articles

Using ThruTalk 5

• ThruTalk Assignments
• ThruTalk Script Preview
• Connecting to ThruTalk with an Alternative Phone
• Caller Troubleshooting: My Phone Is Not Ringing
• When Should ThruTalk Callers Start Talking?

How to Make Calls in ThruTalk 5

• How to Make Calls in ThruTalk - Step by Step
• Preparing to Make Calls in ThruTalk
• How to Make Calls (ThruTalk Video)
• How to Make Calls in ThruTalk on Mobile Devices - Step by Step
• Using Instant Follow Up in Calls