Breakdown of the Call Results options
The system makes calls in the background to ensure your callers spend their time talking to contacts. There are 5 system results where the call was never connected to your callers and 8 call results selected by your callers from the script:
- System Call Results:
- No Answer
- Busy Signal
- Not Dialed
- Deliverability Error
- Voicemail
- Script Call Results
- Deceased
- Deliverability Error
- Moved
- Not Home/No Contact
- Refused
- Talking to Correct Person
- Voicemail
- Wrong Number
Call Results notes:
- Voicemail: This is both a caller result and a system result. If the system detects a voicemail and we don't transfer the call to the caller, no caller's first/last name will be in the result row. Phone numbers that we marked as VOIP in the group upload have an outsized chance of being determined to be a person and transferred to a caller when they are, in fact, a voicemail. This is because we are erring on the side of caution when applying voicemail detection.
- Deliverability Error: This is both a caller result and a system result. Callers use the Deliverability Error script result to mark any out-of-service calls.
- No Answer: If a caller does not record any script data, the call result will be "No Answer" but have a caller's first & last name. Dropped calls are also recorded as "No Answer."
- Not Dialed: Numbers that were attempted outside of a safe timezone (11 am-9 pm ET) and the phone number's area code did not match the selected timezone. The number was determined not within the safe time when it was attempted. Admins should plan to create a group so that these numbers can be reattempted during safe calling hours across all time zones. Please review Dialing Hour Enforcement for more information.
NOTE - You are not billed for "Not Dialed" results. - Script Call Results: These are caller-entered results and will always have a caller's first/last name in those columns.
Please click here for more information on how Call Results and Script Results sync to VAN.