Password Reset


Need to reset your password? This can be done from the GetThru Reset Password page.


When you access the GetThru login page, you'll see an option to "Reset Password":


Screenshot of GetThru login page. Below the text input fields, the blue "Reset Password" link is surrounded by a green rectangle.


From that link, you can input the email address connected to your profile into the email field provided:


Screenshot of the password reset page. Below the "Reset Password" header" is an empty email field. At the bottom is a bright pink button with white text: "Send password reset instructions."
This will trigger a notification in our system and send reset instructions to your email:


Screenshot of a blue 'reset email sent' banner signifying success.


Once you receive your password reset email, you can use the link provided to access the page to create a new password.


Screenshot of the body of a password reset email. In the top line, a blue hyperlink with the words "this link" is surrounded by a green oval.


You'll want to input a new password for your profile in the fields provided: 


Screenshot of two empty "New Password" fields above a bright pink "Reset Password" confirmation button.


And that's it! You'll now have a new password and be able to use it to log into your GetThru account. 


Potential issues

  • Please reach out to the support team at support@getthru.io if the following situation applies to you:
    • You are attempting to create a new profile and are receiving a 'phone number in use' error
    • You can't reset the password because you no longer have access to the email connected to the profile
    • You did not receive the password reset email after submitting the request

NOTE- If the password reset email link says it is expired, you'll need to request a new password reset.


Screenshot of red error banner with white text: "Reset password link is invalid or it has expired."