Exports in ThruTalk


ThruTalk and ThruText exports are separate in GetThru.app. This guide details account-level ThruTalk exports.

Account Campaign Dials

The Account Campaign Dials export gives you an overview of the campaigns across your account. These exports produce data for all campaigns with dials made during the export's requested start and end date. 


NOTE - Exports must be downloaded for each campaign separately. 


When requesting an export, set the Export Type, the Start Date, End Date, and click on "New Export." 

Account Campaign Dials export

Once the export is finished, click "Download" to review your processed file.

This report includes the following data:

  • contact_first_name: Contact's first name details at the time of the export.
  • contact_last_name: Contact's last name details at the time of the export.
  • contact_phone: Contact's phone number details at the time of the export.
  • date_dialed: The date the dials were completed in UTC.
  • time_dialed_est: The date/time that the dials were completed in ET. 
  • call_duration: The amount of time the caller and contact were connected to speak with each other, measured in seconds. 
  • caller_first_name: Caller's first name associated with their GetThru profile.
  • caller_last_name: Caller's last name associated with their GetThru profile.
  • caller_phone: This is the phone number used by the campaign to dial that contact.
  • result: The outcome from the call (asked in the script's default starting question, such as "talked to correct person," "voicemail," etc.). Result outcomes are explained here. 
  • sync_status: The VAN syncing status of each contact in the campaign. Successful syncing will have a "synced" status, failed syncing will have a "failed" status, or if not using a VAN-enabled script (or syncing is not yet enabled for the account,) it will have a status of "no_sync."
  • van_campaign_id: The VAN IDs when syncing to the MyCampaign side of a committee.
  • van_id: The VAN IDs when syncing to the MyVoters side of a committee. 
  • Script question(s): The survey question title and response to each question are included in the script.


NOTE - The time picker is in UTC, which is -4-5 compared to ET. Click here to check what time it is in UTC right now!


There is a 90-day maximum for Account Campaign Dial reports.


Do Not Call Export

The Do Not Call export lists all contacts that have been blocked from being called with this account.


Navigate to the "Do Not Call" page from the left sidebar, and click the "Export List" button.

thrutalk side navigation: do not call

Export Do Not Call List

This report includes the following data:

  • First Name: The first name of the contact removed from calling.
  • Last Name: The last name of the contact removed from calling.
  • Phone: The phone number of the contact removed from calling.
  • Added to Do Not Call On: The date and time (UTC) that the contact was added to the DNC list.


If you are interested in setting up an s3 bucket, please follow the instructions in our guide Nightly S3 Export Delivery.