ThruText Product FAQ


TABLE OF CONTENTS


How do I get started with a ThruText account?

The first step is to request a demo. If you are already familiar with ThruText, you can select "Sign Up" to skip the demo and sign up for an account!


How quickly can I get started with a ThruText account?

ThruText accounts can be set up within a single business day after you sign the basic service agreement. However, 10DLC has added a 3-12 day wait on message sending while use cases are manually vetted. Please write to support@getthru.io for more information on current wait time observations.


Does ThruText have an integration with VAN?

ThruText has 2-way sync with VAN. You can read more about our VAN integrations here. We also have an ActionKit integration and an overnight s3 sync!


Does ThruText work with ThruTalk?

Yes! ThruText and ThruTalk use the same interface and can share groups.


Who do I reach out to for more information about a new account? 

If you have some initial questions, please email info@getthru.io.


Is there scheduled sending?

Accounts can queue messages up the night before by clicking "Send" (or "Send All" if they are using QuickSend) to have the messages sent automatically when the campaign opens again. Check our our Details On Our Sending System guide for more information.


Do I have to click "Send" for every message?

Most GetThru accounts can turn on the QuickSend feature which allows each batch of messages to be sent with one click of the "Send All" button.


Can I send MMS in ThruText?

Yes! ThruText can send the following file types as MMS in initial messages: .png, .jpg, .pdf, .gif, .mp4, .mov, .mpg, .webm.


Can't find the information you're looking for?

For technical support, please contact: support@getthru.io.

For assistance with an invoice or payment question, please contact: billing@getthru.io.