When errors are encountered within a browser, a good first step is to check whether or not the process produces the same error within a private browsing window. If in this private browsing window, the issue does not present itself, then this is an indication that the browser's cache needs to be cleared. Below, we've included links to instructions for both opening private browsing windows and clearing the browser's cache, for some of the main browsers used today.


Private Browsing Windows


Some of the more common issues that arise when using the ThruText platform that require the browser's cache to be cleared are receiving the error "You have ThruText open in more than one tab or window!" or receiving a blank screen when attempting to log in. Both of which are pictured below:





If you continue to experience issues with the ThruText platform, please reach out to the GetThru Support Team at support@getthru.io.