MMS Approval


To send MMS messages in ThruText, your account must be approved for MMS by carriers. This approval is granted when you submit a sample media file for your use case. Carriers use this file to confirm that your media matches the type of messages you’ve registered. Once approved, you’ll be ready to send MMS messages that can help your campaigns stand out.


This guide will walk you through adding a sample media file to your use case and confirming approval. 


TABLE OF CONTENTS


Before Submitting Sample Media

This step can only be completed after you've successfully completed manual vetting. If you completed manual vetting, skip to the next section.


Here are steps to complete before submitting sample media:

  1. Complete Brand Registration: This process verifies your organization with our vetting partner and can take anywhere from a few minutes to several hours. Read this guide for more information: 
  2. Complete Use Case Registration: Your use case describes what kind of messages you'll be sending. During registration, carriers conduct a manual review, which can take 1–12 business days. Make sure to factor this this into your text planning timeline. Read more in the following guides:
  3. Upload Media to the Media Library: Next, you'll have to upload a media file to the media library. This process only takes a few minutes. You can read more about this in the following guides: 


How to Submit Sample Media

In the sidebar navigation menu, expand ThruText, then expand ThruText Tools, and then click Brand & Use Case Registration. Click Browse Media Library under your use case.

This image shows where to find the brand and use case registration page and highlights the browse media library button

Next, select any media file that fits that use case. Once complete, you’ll see an MMS Approved tag next to your use case. You’re now ready to launch MMS campaigns!

Screenshot of two green tags with white text and checkmarks beneath use case's name. The one on the left is "Approved", the one on the right is "MMS Approved".


Troubleshooting

  • No Media Files: If you click Browse Media Library and see a blank page, you must add media files to the Media Library before attempting to attach them to a use case. 
  • No MMS Approved Use Cases: If you don't see the option to Add Media during campaign creation, you may not have an MMS approved use case associated with the campaign. Check the Brand & Use Case Registration page for an MMS Approved tag next to your use case. Make sure that it's associated to your campaign via the phone number.