When you upload a group into ThruText it will be validated for cell phone numbers. This means it will mark your mapped phone column as either a valid cell phone number or invalid phone numbers, which are often landlines, VOIPs, etc. It will also show you any errors in your data that would keep the contact from being validated:

If you ever want to see why your numbers are coming back as invalid, you can export the group from the group page:

It will give you a CSV file with a breakdown of what is valid, invalid, and the reason that this status is being tagged.

It will also give you a count of failed contacts with the reason they failed and an example row of where you one in your original file:


Glossary of Group Export Statuses 

Valid: Contacts with textable, valid mobile phone numbers 

Invalid: Contacts with phone numbers that are not registered to a valid mobile carrier

Glossary of Group Import Errors:

Unvalidated: Contacts with phone numbers that are pending validation. Please refresh your browser if you see a large number of items in unvalidated status after the group has been fully processed.

Opt-Outs: Contacts that are removed due to the phone number being previously opted-out on your account.

Errors: A total count of the rows affected by errors on import. The details are listed below the group stats box.

'Row had a different number of columns from the header row.' - Validate your CSV is formatted properly with all rows having the same number of columns.

'Row had invalid formatting (invalid CSV escape sequence).' - Validate your CSV is formatted properly.

'Missing or malformed phone number.' - The column in your CSV file mapped to phone number is either empty or does not contain the right characters for a phone number.

'One or more columns exceeded maximum length (255).' - Fields are restricted to 255 characters and need to be trimmed and re-loaded.

'Missing contact first or last name.' - First and last names are required fields. You can choose to populate them with placeholders like "supporter" if required.

'Duplicate phone number.' - Groups/Campaigns will only have one contact per phone number, duplicates are removed for you.

'Unknown error' - Contact support at support@getthru.io if you need assistance.

 Click here for more information on uploading groups, mapping custom fields, and troubleshooting group errors.