Help Center
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Guide for Texters
Account management
5
Accepting your invitation: NEW USERS
Accepting your invitation: EXISTING USERS
Editing your profile
Switching Between Organizations
Troubleshooting Issues at Login/Signup
Message sending
6
Initial Messages
Replies - Recommended & Saved
Self-Assigning Conversations
Texting hours
Phone calls
See all 6 articles
Data collection
2
Survey Questions
Opt outs
Video Guide
1
Texting for Senders (Video)
Using ThruText
2
Using ThruText on Your Phone or Tablet
Using ThruText Keyboard Shortcuts
Guide for Text Admins
Video Guides
8
How to Create a Group (Video)
How to Launch a Campaign (Video)
How to Target Your Campaigns (Video)
How to Invite Users and Manage Permissions (Video)
ThruText Videos - How To Reassign Conversations (Video)
See all 8 articles
Groups
6
Phone Number Verifications
Uploading a Group
Group size
Contacts and Error Messages in Groups
Group Uploads: Troubleshooting for an Unknown Error
See all 6 articles
Campaigns
21
Campaigns overview
Campaign creation - Standard
Campaign creation - Pre-loading
Campaign - Daily Open and Close Times
Campaign cloning
See all 21 articles
Users
3
Permission Levels
Managing User Permission Levels
Invitations
Account Tools
13
Setting a Custom Voicemail Greeting
Enable/Disable Permanent Invitation Link
Opt-Out Management
Custom Fields
Global Recommended Replies
See all 13 articles
Exports
5
Campaign Exports
Account-level exports
Group Exports
Nightly S3 Export Delivery
Export Types
Support
1
Tips for Sending in a Support Ticket
ThruText Glossary
1
ThruText Glossary
Integration Guides for ThruText
VAN Integration with ThruText — Getting Started
2
VAN Integration Setup – Part 1 – Getting a VAN API Key
VAN Integration – Setup Part 2 – Setting Permissions in Your Folder
VAN Integration with ThruText — Importing Your List
5
Contact Import — "Push" a list from VAN with the SMS Button
Contact Import — "Pull" a list from VAN via the External Contact List Page
Creating a Group from a VAN Imported List
VAN Custom Fields
Using Both My Voter and My Campaign Survey Questions on the Same Campaign
VAN Integration with ThruText — Syncing Responses
5
Sync Responses – Integrating your ThruText Campaigns
Sync Responses — Survey Questions & Activist Codes
Sync Responses — Canvass Results (MyVoter Only)
Sync Responses – Events (Campaign Side Only)
Sync Responses – "Texted" Status
PDI Integration Guides — ThruText
1
PDI Integration Guide — ThruText
ActionKit Integration Guides — ThruText
1
ActionKit Integration - Event RSVPs
ThruText Pricing and Product Information
ThruText Pricing Information
3
What is ThruText's pricing for political campaigns & non-profits?
What is ThruText's pricing for education?
Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?
ThruText Product Information
4
How do I get started with a ThruText account?
How quickly can I get started with ThruText?
Does ThruText have an integration with VAN?
Can't find the answers you're looking for?
ThruText Strategy Guides
Political Strategy
3
Political Texting Suggested Scripts
Getting Started With ThruText
Vote Tripling
Education Strategy
2
Suggested Scripts for Texting Alumni
P2P Texting & Annual Giving
ThruText News
Text - Current Updates
12
Managing GOTV Texting Volume - 10.9.20
Deliverability Recommendations - 10.6.20
Election Security and Increased ThruText Traffic - 10.1.20
Update: Bulk Reassign & More - 9.3.20
Introducing Increased Campaign Size - 7.22.20
See all 12 articles
Text - Update Archive
19
Update: Keyboard Shortcuts and More! 7.30.19
Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
Update: Keyboard Shortcuts in the Message Sender 7.22.19
Update: Header Search Bar Fix & More 6.27.19
Update: Profile Page Bug Fix & More 6.18.19
See all 19 articles
Text - Newsletter Archive
10
9.3.20 — News — Features to scale your texting efforts!
2.12.20 – News – Coming Soon! New Admin Dashboard
12.11.19 — Holiday Notes & Updates from ThruText
8.14.19 – News – VAN Integration Updates & Keyboard Shortcuts
5.9.19 – News – Extra! Extra! Get your Exports!
See all 10 articles
ThruText 2020 Traffic Management
Load Management Strategies
2
Advanced targeting limitations
Toll Free Numbers
Guides for Callers
Caller Resources
6
How to Make Calls (Video)
Step 1: The Tools You Need to Make Calls
Step 2: Logging In
Step 3: Making Calls
Step 4: Signing Off
See all 6 articles
Guides for Talk Admins
Admin Resources
11
Best Practices for Calling Program Admins
Best Practices for Caller Organizers
Term Definitions
Changing your view of a dashboard
Best Practices for List Loading
See all 11 articles
Troubleshooting
16
Step-by-Step Troubleshooting for Callers
Caller Issue: Can't Access Login Page
Caller Issue: Can't log in (Login ID/Password problems)
Caller Issue: PIN Not Accepted
Caller Issue: Sent Back to Login Screen
See all 16 articles
Lists and Call Results
8
List Strategy Options and Play Order
Call Result Definitions and Usage
Multiple Attempt Calling Overview
Advanced Multiple Attempt Calling
FAQ: "Recent" Call Results drop-down
See all 8 articles
Reporting Settings
11
Reporting Options: Sync vs CSV
VAN API Key Instructions
Setting up your VAN Integration / Syncing
Mapping Survey Questions in the Script
Understanding your nightly reports
See all 11 articles
Advanced Account Resources
2
Setting up ThruTalk sync to S3, Drive, or other places
Using Twilio for ThruTalk Caller IDs
Patch-Thru (Call Transfers)
3
PatchThru
How to run a PatchThru - Steps for Admins
PatchThru Results
Talk Admin Console
Admin Console Settings
5
Overview
Add or Remove from Talk Admin
ThruTalk Permission Levels
Access Talk Admin Console
Service Details to Start Calling
Admin Console Sections
8
External (Shareable) Links
Analytics
Lists
Scripts
Reporting
See all 8 articles
Scheduling
3
Operating Hours
Calling Today and Tomorrow
Calling Plans
External (Shareable) Links
2
Caller Login Page
Script Preview for Callers
Analytics
3
Service Overview
Calling List Details
Caller Details
Lists
3
Call Lists Uploads
Load a Strike List
Strike a Single Number
Scripts
4
Script Manager
Admin Script Preview
Request a Script Review
Scripts Copier
Login Page Management
5
Login Page Settings
Add and Remove services from Login Page access
Username Settings
How to have a caller banned
Login Claim Options
Reporting
3
Past Call Results
Past Caller Details
Reporting Settings
Service Settings
3
Caller ID
Service Name
Remove this service
Account Settings
2
Add a new calling service
Close Account
Support
3
Ask a question
Check Ticket Status
Chat Guidance: General Tips
Callers
0
ThruTalk Script Manager Guide
Script Start Guides
4
Script Quick Start Guide (Video)
Creating a Script: Step by Step
Best Practices for Scripts
Example Scripts
Managing Scripts
3
Script Creation
Script Previewing
Script Activation
Script Question Types
5
General Question Types
Using the Contact Widget
Understanding Panels
General Question Type: Checkbox
Tips for using the HTML/Text box
Script Question Features
5
Editing Questions & Question Properties
Understanding Question Templates
Understanding Question Branching using "Visible If"
Understanding Question Names
Understanding Question Order
Script Resources
6
Character limits for uploaded list variables
Using Variables in the Question Text
Advanced: Dynamic script content based on list variables
Adding Additional Information to Scripts
Script Troubleshooting
See all 6 articles
Script Results and Data
0
ThruTalk Pricing and Product Information
ThruTalk Pricing Information
4
What is ThruTalk's pricing for political campaigns?
What is ThruTalk's pricing for non-profits?
Why does ThruTalk charge per dial, not per minute?
Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?
ThruTalk Product Information
4
How do I get started with a ThruTalk account?
How quickly can I get started with ThruTalk?
Does ThruTalk have an integration with VAN?
Can't find the answers you're looking for?
ThruTalk News
Current Updates
2
ThruText and ThruTalk Support Hours Update
ThruText and ThruTalk Support Hours Update Reminder
Update Archive
8
ThruTalk Recent Updates: September 2020
ThruTalk Recent Updates: July 2020
ThruTalk Recent Updates: June 2020
ThruTalk Recent Updates: May 2020
New Year! New Hours! - Dec. 2019
See all 8 articles
Newsletter Archive
12
Service Cleanup, Non-Standard Hour Phonebanks
Important ThruTalk Changes - 9.30.20
Final Updates + GOTV Hours
ThruTalk Runoff + Holiday Calling Hours - Dec 2020
New Year! New Hours! - 1.6.20
See all 12 articles
ThruTalk Strategy Guides
ThruTalk Strategy
3
Getting Started With ThruTalk
ThruTalk Scripts
Advanced Script Writing
