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Knowledge base
Guide for Texters
Account management
5
Accepting your invitation: NEW USERS
Accepting your invitation: EXISTING USERS
Editing your profile
Switching Between Organizations
Troubleshooting Issues at Login/Signup
Message sending
6
Initial Messages
Replies - Recommended & Saved
Self-Assigning Conversations
Texting hours
Phone calls
See all 6 articles
Data collection
2
Survey Questions
Opt Outs
Video Guide
1
Texting for Senders (Video)
Using ThruText
2
Using ThruText on Your Phone or Tablet
Using ThruText Keyboard Shortcuts
Guías Para Comenzar a Mandar Mensajes
Administración de cuentas
5
Aceptando su Invitación: Nuevos Usuarios
Aceptando su Invitación: Usuarios Existentes
Editando tu Perfil
Navegando Entre Diferentes Organizaciones
Soluciónes de Problemas al Iniciar Sesión/Registrarse
Envío de mensajes
6
Mensajes Iniciales
Respuestas: Recomendadas y Guardadas
Autoasignación de Conversaciones
Horas de Texting
Llamadas
See all 6 articles
Recopilación de Datos
2
Preguntas de Encuesta
Exclusión de Destinatarios
Uso de Thrutext
2
Uso de ThruText en su Teléfono o Tableta
Uso de Métodos Abreviados de Teclado en ThruText
Guide for Text Admins
Video Guides
8
How to Create a Group (Video)
How to Launch a Campaign (Video)
How to Target Your Campaigns (Video)
How to Invite Users and Manage Permissions (Video)
ThruText Videos - How To Reassign Conversations (Video)
See all 8 articles
10DLC Regulations
8
What is 10DLC?
Adding Brand & Use Case Registration Information for 10DLC
Use Case Registration
Use Case Selection During Campaign Creation
Campaign Verify
See all 8 articles
Groups
6
Phone Number Verifications
Uploading a Group
Group size
Contacts and Error Messages in Groups
Group Uploads: Troubleshooting for an Unknown Error
See all 6 articles
Campaigns
21
Campaigns overview
Campaign creation - Pre-loading
Campaign - Daily Open and Close Times
Campaign Cloning
Campaign targeting
See all 21 articles
Users
4
Permission Levels
Managing User Permission Levels
Invitations
Account Owner
Account Tools
13
Setting a Custom Voicemail Greeting
Enable/Disable Permanent Invitation Link
Opt-Out Management
Custom Fields
Global Recommended Replies
See all 13 articles
Exports
5
Campaign Exports
Account-level exports
Group Exports
Nightly S3 Export Delivery
Export Types
Support
2
Tips for Sending in a Support Ticket
Browser Troubleshooting
ThruText Glossary
1
ThruText Glossary
Integration Guides for ThruText
VAN Integration with ThruText — Getting Started
2
VAN Integration Setup – Part 1 – Getting a VAN API Key
VAN Integration – Setup Part 2 – Setting Permissions in Your Folder
VAN Integration with ThruText — Importing Your List
5
Contact Import — "Push" a list from VAN with the Messages Button
Contact Import — "Pull" a list from VAN via the External Contact List Page
Creating a Group from a VAN Imported List
VAN Custom Fields
Using Both My Voter and My Campaign Survey Questions on the Same Campaign
VAN Integration with ThruText — Syncing Responses
6
Sync Responses – Integrating your ThruText Campaigns
Sync Responses — Survey Questions & Activist Codes
Sync Responses — Canvass Results (MyVoter Only)
Sync Responses – Events (Campaign Side Only)
Sync Responses – "Texted" Status
See all 6 articles
PDI Integration Guides — ThruText
1
PDI Integration Guide — ThruText
ActionKit Integration Guides — ThruText
1
ActionKit Integration - Event RSVPs
ThruText Pricing and Product Information
ThruText Pricing Information
5
What is ThruText's pricing for political campaigns & non-profits?
What is ThruText's pricing for education?
Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?
How to Calculate Your Monthly Bill
How to Find Your Contract Rate
ThruText Product Information
5
How do I get started with a ThruText account?
How quickly can I get started with ThruText?
Does ThruText have an integration with VAN?
Can't find the answers you're looking for?
Vendor Information to set up GetThru as a Vendor
ThruText Strategy Guides
Political Strategy
3
Political Texting Suggested Scripts
Getting Started With ThruText
Vote Tripling
Education Strategy
2
Suggested Scripts for Texting Alumni
P2P Texting & Annual Giving
ThruText News
Text - Update Archive
17
Update: Keyboard Shortcuts and More! 7.30.19
Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
Update: Keyboard Shortcuts in the Message Sender 7.22.19
Update: Header Search Bar Fix & More 6.27.19
Update: Profile Page Bug Fix & More 6.18.19
See all 17 articles
Text - Newsletter Archive
11
9.3.20 — News — Features to scale your texting efforts!
Managing GOTV Texting Volume - 10.9.20
2.12.20 – News – Coming Soon! New Admin Dashboard
Deliverability Recommendations - 10.6.20
Election Security and Increased ThruText Traffic - 10.1.20
See all 11 articles
ThruText 2020 Traffic Management
Load Management Strategies
2
Advanced targeting limitations
Toll Free Numbers
Guides for Callers
Caller Resources
7
How to Make Calls (Video)
Step 1: The Tools You Need to Make Calls
Step 2: Logging In
Step 2: Logging in (For 10/19/2021)
Step 3: Making Calls
See all 7 articles
Recursos Para Hacer Llamadas
6
Paso 1: Las Herramientas Que Necesitas Para Hacer Llamadas
Paso 2: Iniciar Sesión
Paso 3: Hacer Llamadas
Paso 4: Cierre de Sesión
Cómo Ejecutar una Patchthru - Video Para Los Que Llaman
See all 6 articles
Guides for Talk Admins
Admin Resources
11
Best Practices for Calling Program Admins
Best Practices for Caller Organizers
ThruTalk Glossary
Changing your view of a dashboard
Best Practices for List Loading
See all 11 articles
Troubleshooting
16
Step-by-Step Troubleshooting for Callers
Caller Issue: Can't Access Login Page
Caller Issue: Can't log in (Login ID/Password problems)
Caller Issue: PIN Not Accepted
Caller Issue: Sent Back to Login Screen
See all 16 articles
Lists and Call Results
9
List Strategy Options and Play Order
Call Result Definitions and Usage
Multiple Attempt Calling Overview
Advanced Multiple Attempt Calling
FAQ: "Recent" Call Results drop-down
See all 9 articles
Reporting Settings
11
Reporting Options: Sync vs CSV
VAN API Key Instructions
Setting up your VAN Integration / Syncing
Mapping Survey Questions in the Script
Understanding your nightly reports
See all 11 articles
Advanced Account Resources
2
Setting up ThruTalk sync to S3, Drive, or other places
Using Twilio for ThruTalk Caller IDs
Patch-Thru (Call Transfers)
3
PatchThru
How to run a PatchThru - Steps for Admins
PatchThru Results
Talk Admin Console
Admin Console Settings
5
Overview
Add or Remove from Talk Admin
ThruTalk Permission Levels
Access Talk Admin Console
Service Details to Start Calling
Admin Console Sections
8
External (Shareable) Links
Analytics
Lists
Scripts
Reporting
See all 8 articles
Scheduling
3
Operating Hours
Calling Today and Tomorrow
Calling Plans
External (Shareable) Links
2
Caller Login Page
Script Preview for Callers
Analytics
3
Service Overview
Calling List Details
Caller Details
Lists
4
Load a Call List
Call Lists Uploads
Load a Strike List
Strike a Single Number
Scripts
4
Script Manager
Admin Script Preview
Request a Script Review
Scripts Copier
Login Page Management
6
Login Page Settings
Add and Remove services from Login Page access
Username Settings
How to have a caller banned
Login Claim Options
See all 6 articles
Reporting
3
Past Call Results
Past Caller Details
Reporting Settings
Service Settings
3
Caller ID
Service Name
Remove this service
Account Settings
2
Add a new calling service
Close Account
Support
3
Ask a question
Check Ticket Status
Chat Guidance: General Tips
Callers
0
ThruTalk Script Manager Guide
Script Start Guides
4
Script Quick Start Guide (Video)
Creating a Script: Step by Step
Best Practices for Scripts
Example Scripts
Managing Scripts
3
Script Creation
Script Previewing
Script Activation
Script Question Types
5
General Question Types
Using the Contact Widget
Understanding Panels
General Question Type: Checkbox
Tips for using the HTML/Text box
Script Question Features
5
Editing Questions & Question Properties
Understanding Question Templates
Understanding Question Branching using "Visible If"
Understanding Question Names
Understanding Question Order
Script Resources
6
Character limits for uploaded list variables
Using Variables in the Question Text
Advanced: Dynamic script content based on list variables
Adding Additional Information to Scripts
Script Troubleshooting
See all 6 articles
Script Results and Data
1
VAN Sync Deliverability Error details
ThruTalk Pricing and Product Information
ThruTalk Pricing Information
6
What is ThruTalk's pricing for political campaigns?
What is ThruTalk's pricing for non-profits?
Why does ThruTalk charge per dial, not per minute?
Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?
How to Calculate Your Monthly Bill
See all 6 articles
ThruTalk Product Information
5
How do I get started with a ThruTalk account?
How quickly can I get started with ThruTalk?
Does ThruTalk have an integration with VAN?
Can't find the answers you're looking for?
Vendor Information to set up GetThru as a Vendor
ThruTalk Strategy Guides
ThruTalk Strategy
3
Getting Started With ThruTalk
ThruTalk Scripts
Advanced Script Writing
GetThru News
GetThru Newsletters
9
ThruTalk and ThruText Election Updates
Engagement Texting, 10DLC Updates, and Fall Communications Plan (Education)
10.7.21 The Latest on 10DLC and ThruText
ICYMI: ThruText, 10DLC, and You!
8.13.21 ICYMI: ThruText Fall Clean-up - Campaign Archiving August 20th
See all 9 articles
