Help Center

Account management 5

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing your profile
• Switching Between Organizations
• Troubleshooting Issues at Login/Signup

Message sending 6

• Initial Messages
• Replies - Recommended & Saved
• Self-Assigning Conversations
• Texting hours
• Phone calls

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Data collection 2

• Survey Questions
• Opt Outs

Video Guide 1

• Texting for Senders (Video)

Using ThruText 2

• Using ThruText on Your Phone or Tablet
• Using ThruText Keyboard Shortcuts

Administración de cuentas 5

• Aceptando su Invitación: Nuevos Usuarios
• Aceptando su Invitación: Usuarios Existentes
• Editando tu Perfil
• Navegando Entre Diferentes Organizaciones
• Soluciónes de Problemas al Iniciar Sesión/Registrarse

Envío de mensajes 6

• Mensajes Iniciales
• Respuestas: Recomendadas y Guardadas
• Autoasignación de Conversaciones
• Horas de Texting
• Llamadas

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Recopilación de Datos 2

• Preguntas de Encuesta
• Exclusión de Destinatarios

Uso de Thrutext 2

• Uso de ThruText en su Teléfono o Tableta
• Uso de Métodos Abreviados de Teclado en ThruText

Video Guides 8

• How to Create a Group (Video)
• How to Launch a Campaign (Video)
• How to Target Your Campaigns (Video)
• How to Invite Users and Manage Permissions (Video)
• ThruText Videos - How To Reassign Conversations (Video)

See all 8 articles

10DLC Regulations 9

• What is 10DLC?
• Adding Brand & Use Case Registration Information for 10DLC
• Use Case Registration
• Use Case Selection During Campaign Creation
• Campaign Verify

See all 9 articles

Groups 6

• Phone Number Verifications
• Uploading a Group
• Group Size
• Contacts and Error Messages in Groups
• Group Uploads: Troubleshooting for an Unknown Error

See all 6 articles

Campaigns 19

• Campaigns overview
• Campaign Creation - Pre-loading
• Campaign - Daily Open and Close Times
• Campaign Cloning
• Campaign Targeting

See all 19 articles

Users 4

• Permission Levels
• Managing User Permission Levels
• Invitations
• Account Owner

Account Tools 10

• Setting a Custom Voicemail Greeting
• Enable/Disable Permanent Invitation Link
• Opt Out Management
• Custom Fields
• Global Recommended Replies

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Exports 5

• Campaign Exports
• Account-level exports
• Group Exports
• Nightly S3 Export Delivery
• Export Types

Support 2

• Tips for Sending in a Support Ticket
• Browser Troubleshooting

ThruText Glossary 1

• ThruText Glossary

Conversations 5

• Tips for Initial Message Creation
• Viewing Conversations & Campaign Cleanup
• Tips & Tricks for Multi-language Texting
• Reassigning Conversations
• MMS Messaging in ThruText

VAN Integration with ThruText — Getting Started 2

• VAN Integration Setup – Part 1 – Getting a VAN API Key
• VAN Integration – Setup Part 2 – Setting Permissions in Your Folder

VAN Integration with ThruText — Importing Your List 5

• Contact Import - "Push" a list from VAN with the "SMS" Button
• Contact Import - "Pull" a list from VAN via the External Contact List Page
• Creating a Group from a VAN Imported List
• VAN Custom Fields
• Mapping to both MyVoter and MyCampaign of the Same Campaign

VAN Integration with ThruText — Syncing Responses 6

• Sync Responses – Integrating your ThruText Campaigns
• Sync Responses - Survey Questions & Activist Codes
• Sync Responses - Canvass Results (MyVoter Only)
• Sync Responses – Events (Campaign Side Only)
• Sync Responses – "Texted" Status

See all 6 articles

PDI Integration Guides — ThruText 1

• PDI Integration Guide — ThruText

ActionKit Integration Guides — ThruText 1

• ActionKit Integration - Event RSVPs

ThruText Pricing Information 3

• What is ThruText's pricing?
• How to Calculate Your Monthly Bill
• How to Find Your Contract Rate

ThruText Product Information 2

• ThruText Product Information
• Vendor Information to set up GetThru as a Vendor

Political Strategy 3

• Political Texting Suggested Scripts
• Getting Started With ThruText
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

Text - Update Archive 16

• Update: Keyboard Shortcuts and More! 7.30.19
• Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
• Update: Keyboard Shortcuts in the Message Sender 7.22.19
• Update: Header Search Bar Fix & More 6.27.19
• Update: Profile Page Bug Fix & More 6.18.19

See all 16 articles

Text - Newsletter Archive 11

• 9.3.20 — News — Features to scale your texting efforts!
• Managing GOTV Texting Volume - 10.9.20
• 2.12.20 – News – Coming Soon! New Admin Dashboard
• Deliverability Recommendations - 10.6.20
• Election Security and Increased ThruText Traffic - 10.1.20

See all 11 articles

Load Management Strategies 1

• Advanced targeting limitations

Caller Resources 7

• How to Make Calls (Video)
• Step 1: The Tools You Need to Make Calls
• Step 2: Logging In
• Step 2: Logging in (For 10/19/2021)
• Step 3: Making Calls

See all 7 articles

Recursos Para Hacer Llamadas 6

• Paso 1: Las Herramientas Que Necesitas Para Hacer Llamadas
• Paso 2: Iniciar Sesión
• Paso 3: Hacer Llamadas
• Paso 4: Cierre de Sesión
• Cómo Ejecutar una Patchthru - Video Para Los Que Llaman

See all 6 articles

Admin Resources 11

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• ThruTalk Glossary
• Changing Your View of a Dashboard
• Best Practices for List Loading

See all 11 articles

Troubleshooting 16

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

See all 16 articles

Lists and Call Results 9

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results drop-down

See all 9 articles

Reporting Settings 11

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding your nightly reports

See all 11 articles

Advanced Account Resources 2

• Setting up ThruTalk sync to S3, Drive, or other places
• Using Twilio for ThruTalk Caller IDs

Patch-Thru (Call Transfers) 3

• PatchThru
• How to run a PatchThru - Steps for Admins
• PatchThru Results

Admin Console Settings 5

• Overview
• Add or Remove from Talk Admin
• ThruTalk Permission Levels
• Access Talk Admin Console
• Service Details to Start Calling

Admin Console Sections 8

• External (Shareable) Links
• Analytics
• Lists
• Scripts
• Reporting

See all 8 articles

Scheduling 3

• Operating Hours
• Calling Today and Tomorrow
• Calling Plans

External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

Analytics 3

• Service Overview
• Calling List Details
• Caller Details

Lists 3

• Call Lists Uploads
• Load a Strike List
• Strike a Single Number

Scripts 4

• Script Manager
• Admin Script Preview
• Request a Script Review
• Scripts Copier

Login Page Management 6

• Login Page Settings
• Add and Remove services from Login Page access
• Username Settings
• How to have a caller banned
• Login Claim Options

See all 6 articles

Reporting 3

• Past Call Results
• Past Caller Details
• Reporting Settings

Service Settings 3

• Caller ID
• Service Name
• Remove this service

Account Settings 2

• Add a New Calling Service
• Close Account

Support 3

• Ask a question
• Check Ticket Status
• Chat Guidance: General Tips

Callers 0

Script Start Guides 4

• Script Quick Start Guide (Video)
• Creating a Script: Step by Step
• Best Practices for Scripts
• Example Scripts

Managing Scripts 3

• Script Creation
• Script Previewing
• Script Activation

Script Question Types 5

• General Question Types
• Using the Contact Widget
• Understanding Panels
• General Question Type: Checkbox
• Tips for using the HTML/Text box

Script Question Features 5

• Editing Questions & Question Properties
• Understanding Question Templates
• Understanding Question Branching using "Visible If"
• Understanding Question Names
• Understanding Question Order

Script Resources 6

• Character limits for uploaded list variables
• Using Variables in the Question Text
• Advanced: Dynamic script content based on list variables
• Adding Additional Information to Scripts
• Script Troubleshooting

See all 6 articles

Script Results and Data 1

• VAN Sync Deliverability Error details

ThruTalk Pricing Information 6

• What is ThruTalk's pricing for political campaigns?
• What is ThruTalk's pricing for non-profits?
• Why does ThruTalk charge per dial, not per minute?
• Does ThruTalk offer unlimited calling "per contact" plans for non-profits & political campaigns?
• How to Calculate Your Monthly Bill

See all 6 articles

ThruTalk Product Information 5

• How do I get started with a ThruTalk account?
• How quickly can I get started with ThruTalk?
• Does ThruTalk have an integration with VAN?
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor

ThruTalk Strategy 3

• Getting Started With ThruTalk
• ThruTalk Scripts
• Advanced Script Writing

GetThru Newsletters 16

• 11.26.21 ThruText Australia Price Increase
• 11.18.21 IMPT: ThruText Archiving Notice and Support Hours
• 11.11.21 ThruTalk Holiday Operating Hours
• 11.9.21 Get your texting program calendar year-end ready
• 11.4.21 Early Billing, Survey, and ThruTalk U

See all 16 articles