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Knowledge base
Guide for Texters
Account management
5
Accepting your invitation: NEW USERS
Accepting your invitation: EXISTING USERS
Editing your profile
Navigating between different organizations
Troubleshooting Error Messages at Login/Signup
Message sending
6
Initial messages
Saved Replies
Self-Assigning Conversations
Texting hours
Phone calls
See all 6 articles
Data collection
2
Survey questions
Opt outs
Video Guide
1
Texting for Senders (Video)
Using ThruText
2
Using ThruText on Your Phone or Tablet
Using ThruText Keyboard Shortcuts
Guide for Text Admins
Video Guides
8
How to Create a Group (Video)
How to Launch a Campaign (Video)
How to Target Your Campaigns (Video)
How to Invite Users and Manage Permissions (Video)
ThruText Videos - How To Reassign Conversations (Video)
See all 8 articles
Groups
6
Phone Number Verifications
Uploading a Group
Group size
Contacts and Error Messages in Groups
Group Uploads: Troubleshooting for an Unknown Error
See all 6 articles
Campaigns
14
Campaigns overview
Campaign creation - Standard
Campaign creation - Pre-loading
Campaign - Daily Open and Close Times
Campaign cloning
See all 14 articles
Users
3
Permission Levels
Managing User Permission Levels
Invitations
Account Tools
11
Setting a Custom Voicemail Greeting
Enable/Disable Permanent Invitation Link
Opt-Out Management
Custom Fields
Global Recommended Replies
See all 11 articles
Exports
5
Campaign Exports
Account-level exports
Group Exports
Nightly S3 Export Delivery
Export Types
Support
2
Can't find the answers you're looking for?
Tips for Sending in a Support Ticket
Integration Guides for ThruText
VAN Integration with ThruText — Getting Started
2
VAN Integration Setup – Part 1 – Getting a VAN API Key
VAN Integration – Setup Part 2 – Setting Permissions in Your Folder
VAN Integration with ThruText — Importing Your List
5
Contact Import — "Push" a list from VAN with the SMS Button
Contact Import — "Pull" a list from VAN via the External Contact List Page
Creating a Group from a VAN Imported List
VAN Custom Fields
Using Both My Voter and My Campaign Survey Questions on the Same Campaign
VAN Integration with ThruText — Syncing Responses
6
Sync Responses – Integrating your ThruText Campaigns
Sync Responses — Survey Questions & Activist Codes
Sync Responses — Canvass Results (MyVoter Only)
Sync Responses – Events (Campaign Side Only)
Sync Responses – "Texted" Status
See all 6 articles
PDI Integration Guides — ThruText
1
PDI Integration Guide — ThruText
ActionKit Integration Guides — ThruText
1
ActionKit Integration - Event RSVPs
ThruText Pricing and Product Information
ThruText Pricing Information
3
What is ThruText's pricing for political campaigns & non-profits?
What is ThruText's pricing for education?
Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?
ThruText Product Information
4
How do I get started with a ThruText account?
How quickly can I get started with ThruText?
Does ThruText have an integration with VAN?
Can't find the answers you're looking for?
ThruText Strategy Guides
Political Strategy
3
Political Texting Suggested Scripts
Getting Started With ThruText
Vote Tripling
Education Strategy
2
Suggested Scripts for Texting Alumni
P2P Texting & Annual Giving
ThruText News
Text - Current Updates
7
ThruText Announcement: Upcoming UI Updates! 5.20.20
GetThru Announcement: COVID-19 Discount 3.24.20
Update: VAN Phone ID Custom Field 12.3.19
Update: GetThru Support 2019 Holiday Hours
Update: Email Notification Updates & More 10.30.19
See all 7 articles
Text - Update Archive
17
Update: Keyboard Shortcuts and More! 7.30.19
Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
Update: Keyboard Shortcuts in the Message Sender 7.22.19
Update: Header Search Bar Fix & More 6.27.19
Update: Profile Page Bug Fix & More 6.18.19
See all 17 articles
Text - Newsletter Archive
9
2.12.20 – News – Coming Soon! New Admin Dashboard
12.11.19 — Holiday Notes & Updates from ThruText
8.14.19 – News – VAN Integration Updates & Keyboard Shortcuts
5.9.19 – News – Extra! Extra! Get your Exports!
4.9.19 - News - Relay is becoming GetThru
See all 9 articles
Guides for Callers
Caller Resources
6
How to Make Calls (Video)
How to Make Calls (Step by Step)
How to do a Call Transfer - Video for Callers (BETA)
Understand the Calling Process
Understand Your Calling Tools
See all 6 articles
Guides for Talk Admins
Admin Resources
6
Best Practices for Calling Program Admins
Best Practices for Caller Organizers
Term Definitions
Changing your view of a dashboard
How to do a Call Transfer - Steps for Admins (Beta)
See all 6 articles
Troubleshooting
17
Step-by-Step Troubleshooting for Callers
Caller Issue: Can't Access Login Page
Caller Issue: Can't log in (Login ID/Password problems)
Caller Issue: PIN Not Accepted
Caller Issue: Sent Back to Login Screen
See all 17 articles
Lists and Call Results
8
List Strategy Options and Play Order
Call Result Definitions and Usage
Multiple Attempt Calling Overview
Advanced Multiple Attempt Calling
FAQ: "Recent" Call Results drop-down
See all 8 articles
Reporting Settings
8
Reporting Options: Sync vs CSV
VAN API Key Instructions
Setting up your VAN Integration / Syncing
Mapping Survey Questions in the Script
Understanding your nightly reports
See all 8 articles
Talk Admin Console
Admin Console Settings
3
Overview
Login Page Settings
Add to Talk Admin
Admin Console Sections
9
Scheduling
External (Shareable) Links
Analytics
Lists
Scripts
See all 9 articles
Scheduling
3
Operating Hours
Request a Non-Standard Hours Phone bank
Request a Non-Standard Hours Phone Bank for GOTV
External (Shareable) Links
2
Caller Login Page
Script Preview for Callers
Analytics
3
Service Overview
Calling List Details
Caller Details
Lists
3
Load a Call List
Load a Strike List
Strike a Single Number
Scripts
3
Script Manager
Admin Script Preview
Request a Script Review
Callers
2
Username Settings
Add and Remove services from Login Page access
Reporting
3
Past Call Results
Past Caller Details
Reporting Settings
Service Settings
4
Caller ID
Service Name
Remove this service
Transfers (BETA)
Account Settings
2
Add a new calling service
Close Account
Support
2
Ask a question
Check Ticket Status
ThruTalk Pricing and Product Information
ThruTalk Pricing Information
4
What is ThruTalk's pricing for political campaigns?
What is ThruTalk's pricing for non-profits?
Why does ThruTalk charge per dial, not per minute?
Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?
ThruTalk Product Information
4
How do I get started with a ThruTalk account?
How quickly can I get started with ThruTalk?
Does ThruTalk have an integration with VAN?
Can't find the answers you're looking for?
ThruTalk News
Current Updates
2
Service Cleanup, Non-Standard Hour Phonebanks
ThruTalk Recent Updates: May 2020
Update Archive
4
New Year! New Hours!
Dialer Winter Schedule (Peak Hours - On-Demand)
Update: Admin Feature Update! 8.1.19
Call in using Computer option
Newsletter Archive
5
11/2/2018 - GOTV Hours and Lists
11/8/2018 - Post Election Hours Wrap-Up
Holiday Operational Hours & More!
New Features & Extended Calling Hours
REMINDER: New Year! New Hours!
ThruTalk Strategy Guides
ThruTalk Strategy
2
Getting Started With ThruTalk
ThruTalk Scripts
