Your one-stop shop for 10DLC helpdesk links
We know that 10DLC compliance comes with a lot of information. Because 10DLC rules can be complex, we’ve compiled these guides to help you navigate each step. Please reach out to support@getthru.io for any clarification you or your organization may need.
TABLE OF CONTENTS
- Where do I input my 10DLC information?
- Brand Registration
- Use Cases
- Campaign Verify
- Miscellaneous Guides on 10DLC
Where do I input my 10DLC information?
An account's 10DLC information can be viewed on the Brand & Use Case Registration page in the ThruText Tools section of the left-side navigation menu. For definitions and key concepts, start with What is 10DLC?
Brand Registration
When filling out Brand Registration for the first time, see this guide: Brand Registration Page.
To check your Brand Registrations status or to appeal a failed Brand Registration: Brand Registration Statuses, Failures, and Resubmissions.
Use Cases
For information about Use Case registration, see this guide: Use Case Registration
There are several parts to Use Case registration. Please review each guide for more details:
- 10DLC Sample Message Requirements
- Help Message Response
- Contact Source Requirements for Manual Vetting
- Privacy Policy Requirements for Manual Vetting
- Terms & Conditions Requirements for Manual Vetting
- Take this quiz to find out if your website is 10DLC compliant: 10DLC Manual Vetting Requirements.
Once you submit your Use Case registration, TCR approves it before moving it to Manual Vetting. For definitions and key concepts, review guide What is Manual Vetting?
To check your Use Case Registration status or to appeal a failed application: Use Case Statuses and How to Re-Appeal.
Every phone number must have a Use Case attached. See these guides for more details:
- For single-use phone numbers: Use Case Selection During Campaign Creation.
- For dedicated phone numbers: Dedicated Phone Numbers for US Accounts.
Campaign Verify
Are you a 527 organization? You will need a Campaign Verify token: Review the guide Campaign Verify for more information.
Miscellaneous Guides on 10DLC
Can I only text opted-in contacts? Review 10DLC and Opt-ins.
Splitting your traffic between accounts: 10DLC Registration for Multi-Entity Accounts
How fast can I send my messages? Read Throughput and Queuing Post-10DLC for details.