Your one-stop shop for 10DLC helpdesk links
We know that 10DLC compliance comes with a lot of information. This guide is intended to make our 10DLC guides easy to find. We also know that 10DLC compliance can inspire a lot of questions. Please reach out to support@getthru.io for any clarification you or your organization may need about your message sending.
Where do I input my 10DLC information?
An account's 10DLC information can be viewed on the "Brand & Use Case Registration" page, located in the ThruText Tools section of the leftside navigation menu.
Brand Registration
When filling out Brand Registration for the first time, see this guide: Brand Registration Page.
To check your Brand Registrations status or to appeal a failed Brand Registration: Brand Registration Statuses, Failures, and Resubmissions.
Use Cases
For information about Use Case registration, see this guide: Use Case Registration
There are several parts to Use Case registration:
- 10DLC Sample Message Requirements
- Help Message Response
- Contact Source Requirements for Manual Vetting
- Privacy Policy Requirements for Manual Vetting
- Terms & Conditions Requirements for Manual Vetting
- Take this quiz to find out if your website is 10DLC compliant: 10DLC Manual Vetting Requirements.
Once you submit your Use Case registration, TCR approves it before moving it to Manual Vetting.
To check your Use Case Registration status or to appeal a failed application: Use Case Statuses and How to Re-Appeal.
Every phone number must have a Use Case attached:
- For single-use phone numbers: Use Case Selection During Campaign Creation.
- Adding the use case when creating a dedicated number on the Phone Numbers page.
Campaign Verify
Are you a 527 organization? You will need a Campaign Verify token: Campaign Verify.
Miscellaneous Links
Can I only text opted-in contacts?: 10DLC and Opt-ins
Splitting your traffic between accounts: 10DLC Registration for Multi-Entity Accounts
How fast can I send my messages?: Throughput and Queuing Post-10DLC