Your one-stop shop for 10DLC helpdesk links
We know that 10DLC compliance comes with a lot of information. This guide is intended to make all our 10DLC guides easy to find. We also know that 10DLC compliance can inspire a lot of questions. Please reach out to firstname.lastname@example.org for any clarification you or your organization may need about your message sending.
Where do I input my 10DLC information?
The one location within GetThru.app, where an account's 10DLC information is viewable, is in the ThruText dropdown under Account Tools > Brand & Use Case Registration.
When filling out Brand Registration for the first time, see this guide: Brand Registration Page.
To check your Brand Registrations status or to appeal a failed Brand Registration: Brand Registration Statuses, Failures, and Resubmissions.
For information about Use Case registration, see this guide: Use Case Registration
There are several parts to Use Case registration:
Once you submit your Use Case registration, TCR approves it before moving it to Manual Vetting.
To check your Use Case Registration status or to appeal a failed application: Use Case Statuses and How to Re-Appeal.
Once your Use Case is approved, you will need to add it to every campaign: Use Case Selection During Campaign Creation.
Are you a 527 organization? You will need a Campaign Verify token: Campaign Verify.
Can I only text opted-in contacts?: 10DLC and Opt-ins
Splitting your traffic between accounts: 10DLC Registration for Multi-Entity Accounts
How fast can I send my messages?: Throughput and Queuing Post-10DLC
There's an error at the top of my account: 10DLC Compliance Banners
Most accounts don't need SBRs, but if you send more than 250k messages in a single day: How to Submit a T-Mobile Special Business Review
My company is outside the US. Do I need to follow 10DLC?: Non-US Entities and 10DLC