How to add a 10DLC Use Case to a ThruText campaign


In order to add use cases to ThruText campaigns, you will first need to have completed Brand Registration and Use Case Registration at the account level. 


You can select a use case for your campaign when you are launching a campaign with a single-use phone number. You will see the use case dropdown menu in the Targeting page of the campaign creation wizard, under "Single Use" phone numbers, as shown below. To apply a use case, simply use the dropdown menu.


ThruText will not display use cases that have not passed manual vetting. If a Use Case is in manual vetting, it will not be displayed in the drop-down. To check that your use case is approved, follow this guide. If you have any questions about the status of your use case, please reach out to support@getthru.io.

Screenshot of the Phone Number selector in campaign cration. A green rectangle surrounds the Single Use section, with the Use Case drop down expanded.

FAQs for Adding 10DLC Use Cases to ThruText Campaigns


Why is it important to select a use case for my ThruText campaigns?

Attaching 10DLC use cases to campaigns tells the carriers what you are sending messages about. This will help ensure that your messages are delivered to their intended recipients and not filtered by carriers at higher than normal rates. 


Will I be able to launch a ThruText campaign without a use case selected? 

No. Use cases are required for all new campaigns. Additionally, new messages cannot be sent on old campaigns without adding a use case.


What if my ThruText campaign doesn't fit the use cases on my account?

If you don't see the use case you need, please reach out to support@getthru.io. We highly encourage utilizing "Charity" and "Political" use cases if one is available to your organization due to their increased throughput limits.


Can use cases be changed after launching?

No. After a ThruText campaign has launched, the use case cannot be edited.


Can I select two use cases on one ThruText campaign?

No. You can only associate one use case with a ThruText campaign.


What happens to use cases when a campaign is cloned?

Once a campaign has been cloned, the use case selected for the original campaign will be carried over to the new cloned campaign. If your account includes more than one use case, to choose a new use case for the cloned campaign, locate the "Use Case Selection" drop-down on the first page. You will need to open the use case drop-down and change it to the appropriate use case.  


Can I check a use case on an already-launched campaign?

Yes, the use case can be checked by opening the campaign and then clicking "edit" at the top of the page. Scroll down to the "Use Case Selection" section to see the use case the campaign was launched with.