Managing an Account's Dedicated Phone Numbers


NOTE - Dedicated numbers are ThruText only at this time.


Admins and Account Owners on US accounts can create and manage dedicated phone numbers for their account on the Phone Numbers Page. Once an account has a provisioned dedicated phone number, it is used during campaign creation. Creating a dedicated number is a great way to circumvent delays associated with Provisioning-Based Launching for single use numbers. 


Dedicated phone numbers are protected from carrier porting using our provider's pin system. 


Creating a new dedicated number

The Phone Numbers page is located in the Account Tools drop-down. 


On the Phone Numbers page, in the "Create a dedicated phone number" box:

  • Choose an area code: Select the area code for their dedicated number using the drop-down menu. 
  • Name phone number (optional): If desired, admins can give the phone number a name. The phone number name is used internally only and is not shown to contacts. Phone number names can be used to differentiate one phone number from another. The names can represent the location where the number will be used (e.g., neighborhood, county, or facility), the intention (e.g., fundraising, ballot chase, or organizing), or the date the phone number was added to the account.
  • Use Case: The phone number will be provisionedfor this use case. 


Screenshot of 3 text input fields above a blue button with white text reading "Add Number." The from top to bottom the fields are "Choose Area Code" with a drop down arrow, "Name phone number (optional)", and a "Use Case" drop down.


After selecting the options, admins click the "Add Number" button. If a phone number with that area code is available, it will appear in the "Dedicated Phone Numbers" list below, and provisioning will start. 


NOTE  - If there are no phone numbers with that area code, an error message will appear at the top of the screen. If an error occurs, the admin must select a different area code before clicking the "Add Number" button again or reach out to support for assistance. New Hampshire area codes are not available as Dedicated Numbers.


If you encounter a phone number that is hard-to-get, please reach out to [email protected] for assistance.


Managing Dedicated Phone Numbers

At the bottom of the page is the list of dedicated phone numbers currently on the account. An account can have a maximum of five numbers.


Screenshot of three dedicated numbers. The top two have finished provisioning and have green tags on each line labeled " Provisioning Complete." The bottom number has a yellow flag with black text labeled "Provisioning"


  • The Provisioning Status tags show the status of provisioning for the phone number. The number is ready once there is a green status flag.
  • After being added to the "Dedicated Phone Number" list, phone number names can be edited by clicking the 'Pencil' icon.
  • A dedicated number can be deleted if it is not on any active campaigns. If an admin attempts to delete a number in use on an active campaign, there will be a warning that will not allow you to continue.