Auto-Archiving Campaigns Without Recent Activity
Auto-archiving will occur for any campaign without texting or dialing activity in the past 30 days.
This will apply to:
- All Accounts: US, CA, & UK.
- Campaigns with Single-Use and Dedicated Numbers
- Any ThruText campaign that has not received incoming messages or sent outgoing text messages for the past 30 days
- Any ThruTalk campaign that has not had outgoing dials in the past 30 days
TABLE OF CONTENTS
- How does the Auto-Archiving process work?
- How will I know which campaigns are about to be archived?
- What happens to my telephone number?
- What will happen to my data?
- Auto Archiving won't work for my organization
How does the Auto-Archiving process work?
Seven days before auto-archiving occurs, an email notification will be sent to the person who launched the campaign or all account owners, depending on the campaign's launch date. An admin can choose to send a message or make a call, which resets the auto-archiving timer. The auto-archive timer will also be reset if a message sender hides a message. If there is no additional activity after that point, the process will repeat.
The auto-archiving process will run overnight. After auto-archiving occurs, a confirmation email will be sent notifying the admin or all account owners, depending on the launch date.
Using ThruText dedicated numbers is a great way to keep a consistent conversation with a set of contacts while also archiving past campaigns.
How will I know which campaigns are about to be archived?
On the active and paused campaign index pages, all moderators, admins, and account owners will see flags on individual campaigns within the 7-day auto-archiving window. If new activity happens on the campaign, the flag will be removed from the campaign index page.
ThruText example:
ThruTalk example:
What happens to my telephone number?
Once a campaign has been archived, no incoming or outgoing messages can be sent or received on it. After auto-archiving, single-use numbers are returned to our provider. If the archived campaign used a dedicated number, the dedicated number would remain on any campaign it is currently used on, available for new campaigns, and managed on the Phone Numbers page.
What will happen to my data?
After auto-archiving, all data remains available to export at both the campaign and account levels. Please see our export guides on which export to choose and how to perform an export:
ThruText Exports
ThruTalk Exports
ThruTalk Export Types
Campaign Export
Auto Archiving won't work for my organization
If you are concerned that auto-archiving will negatively impact your use of GetThru, please contact [email protected], and we will review if your account can be exempt from auto-archiving.