The "Texted" sync option enables you to sync back "texted" in your contact history for every initial message sent, regardless of whether or not the contact replies to your text. The status "Texted" will be logged in the Contact History section of MyVoters (and/or MyCampaign) for that contact's VAN Voter ID (and/or VAN Campaign ID).
There are a few intricacies to this sync that are important to keep in mind:
- This synchronization of the “Texted” result code will only occur when the initial “scripted” messages are sent in a campaign that has a valid VAN ID (voter) or VAN Campaign ID custom fields attached, or both.
- If multiple initial script messages are sent in ThruText on the same day to a contact with the same VAN Voter ID or VAN Campaign ID within your committee, VAN will only reflect the “Texted” contact history once for that day per file in VAN.
- If VAN-integrated survey question(s) are answered for that contact in the same day, it may change the contact history result code from “Texted” to “Canvassed” and update the timestamp.
- If your account does not have the canvass type “Text” and result “Texted” available, the sync will faiI. If you have questions or concerns about this, you will want to put in a request with your VAN admins to see if that can be added to your committee.
As a default, we have the "Texted" sync option turned off to limit the number of API calls sent from your ThruText account. If you would like this feature on for your account, please contact us at firstname.lastname@example.org.