We can generate historical messages, surveys, and opt out data for your ThruText account for date ranges that exceed at least 30 days. For requests for a month of data or less, you can generate Account Exports or Campaign Exports.
Admins can access Tag Reports. Tag Reports are account level exports that are generated by the month and contain a breakdown of the number of conversations by each tagged campaign. Additionally, opt-outs can be generated for the duration of the ThruText account. Please check if these exports meet your needs before requesting historical data.
If you'd like to submit a request for historical data, please email the GetThru Support Team at firstname.lastname@example.org.
Additionally, if you are looking to submit a request, we also recommend setting up an Amazon Web Services S3 bucket for Nightly S3 Exports. This will give you access to the messages, surveys, and opt-out data for each day, and you'll have the freedom to interact with the data in a way that benefits you.