Creating Global Survey Questions


Administrators can create global survey questions. These survey questions can be added to your campaign during creation or after launch, on-demand, and without being recreated each time. They also allow for consistency of questions and answers across your organization for the information you wish to gather on most or all of your campaigns. Response data gathered for these global survey questions is tied to specific campaigns. Campaign-specific surveys should be maintained within campaigns.


You will find the global surveys under the "ThruText Tools" menu of the admin dash:


Screenshot of the navy leftside bar with white text. There is a green rectangle around the bottom option, "Surveys"


Once opened, you can add global survey questions. You will find the "New Question" creator at the bottom of the page:


Screenshot of the New Question header in black text with two fields below it on a beige background. The top field, Question, is blank. Below, a blank drop-down allows admins to choose a Survey type.


Using Global Survey Questions on a campaign

You can attach a global survey question to your campaign through the campaign's "Survey Questions" step by opening the "Global" tab. Then, you will select the Global Survey you want from the drop-down menu and click "Add Question."


Screenshot of the Add a Question section. There are two toggle buttons at the top, "New Question" and "Global" with the Global section highlighted in bright pink.


Responses will be tracked independently for each campaign and available in your ThruText exports, just like a campaign-specific survey question.


NOTE - VAN Survey questions cannot be added to Global Survey Question lists. Since the questions are already created within VAN, importing the question functions as its own global survey question. Please write to [email protected] for additional information.