Creating a new ThruTalk phone bank

This guide will provide step-by-step instructions to start a phone bank in ThruTalk.

TABLE OF CONTENTS

Part 1: Create a calling campaign steps

Create a Group
- Creating a Group from a VAN Imported List or Uploading a Group from CSV
Create a Script
- Scripts in ThruTalk
Create a Campaign
- Enable the Caller Invite Link
- Launching a ThruTalk Campaign
(Optional) Create a Custom Voicemail Greeting
NOTE - Contacts will hear the voicemail greeting if they call back the number they were called from, but ThruTalk voicemails are not saved at this time. You could use this feature to share a callback number in the greeting for the contact to use to reach your organization.

Invite Callers to the account
- Callers must be a user on your account to make calls
- Enable Permanent Invitation Link or Invitations
Add callers to the campaign by sharing the Caller Invite Link
- The link is automatically enabled during campaign creation
Make sure callers are on the calling side of the assignments page
Example: https://www.getthru.app/account/accountname/talk/calls/assignments

Refer to this guide for browser troubleshooting.
You can view Caller Activity Statuses on the campaign details page during the campaign.
As an admin, you can hop into our Support chat if you need help with your active calling!