Choosing a Sending Method
There are three methods for sending messages within ThruText.
- Manual Send: Each message is sent individually
- QuickSend: All the initial messages or followups in a single sender's assignment are sent automatically with one click
- Bulk Send: All the initial messages for an entire campaign are sent by the admin from the dashboard, and replies are handled within the assignment
- Scheduled Send: Schedule your bulk send for some time in the future. (Coming July 9th)
QuickSend, Bulk Send, and Scheduled Send can be enabled at no extra cost. However, due to laws and regulations, they can't be used for particular types of outreach. Reach out to support@getthru.io to enable these for your account.
For details on the message sender experience for each sending method, please check out our guide on Sending Method Information for Message Senders.
TABLE OF CONTENTS
Manual Send
Manual send is the standard sending method for all messages. Senders will send out each message individually by clicking the "Send" button. If you have not requested any sending methods for your account, this is the default method for initial messages and follow-up messages. It is the only method available for replies.
QuickSend
QuickSend allows senders to send all their initial or follow-up messages with just one click.
QuickSend sends messages at about 10 per second, but can go faster or slower depending on the sender's internet connection. It will only send the messages that are assigned to a particular sender.
Once enabled within an account, QuickSend can be toggled on and off from the Senders page at campaign creation or in an active campaign. Campaigns will only have this feature available if it's enabled at the account level.
To start the QuickSend process, open the Messenger and click the "Send All" button:
If QuckSend is enabled while users are actively in the Messenger, they must refresh the page to see the updated button.
Bulk Send
Bulk Send allows admins to send all the initial messages for the entire campaign from the Review step of campaign creation. When using Bulk Send, initial messages will begin sending as soon as the "Bulk Send Now" button is clicked from the modal.
Click the "Bulk Send Now" button from the Review page to start the process.
A confirmation modal will appear. Click "Bulk Send Now" from the confirmation modal to finalize the request and initiate the sending process:
Bulk Send requires
- The current time must be within the Start and End Date (aka the Initial Message Sending Window) and the daily open hours.
- The campaign must use a dedicated phone number, not a single-use number.
If either of these settings are not configured correctly, you'll see the following errors in the modal to resolve.
Bulk Sending
After clicking Bulk Send Now in the confirmation modal, the campaign enters a "Bulk Sending" status. During that period, you cannot access the Campaign Details top tabs or action buttons. They will be disabled until the bulk sending process completes.
If any sender variables are included in the initial message when using bulk send, the system will use details from the user who clicks "Bulk Send Now" to populate the variables.
While Bulk Send can only be used to send initial messages, you can use QuickSend for sending follow-ups within the same campaign.
Scheduled Sending (Coming July 9th)
Scheduled sending allows admins to schedule their Bulk Send for a future time.
When you click Schedule Bulk Send, a modal will appear to confirm the date and time that the messages will be sent. The green button in the bottom right of the modal will show the actual time that messages are scheduled for.
The Scheduled Send Time will use
- The campaign’s Start Date
- Whichever is later: the Start Time or the Daily Open Time
For example, if the start date is 6/2/25 2:00 PM:
- If the Daily Open Time is 9:00 AM, the Scheduled Send Time will be 6/2/25 2:00 PM.
- If the Daily Open Time is 5:00 PM, the Scheduled Send Time will be 6/2/25 5:00 PM.
NOTE - The Scheduled Send Time is based on the campaign's selected timezone, so double check this before scheduling.
Scheduled Send requires:
- The Start Date and Time must be in the future.
- The campaign must be using a dedicated number.
Similar to Bulk Send, you can resolve these in the confirmation modal if they aren't configured correctly:
When your Scheduled Send Time arrives, the campaign will go into the "Bulk Sending" status, similar to Bulk Send campaigns. Messages will be sent in the background and a "New Replies" e-mail will be sent to senders of the campaign. From the sender's perspective, the experience will be similar to Bulk Send. See the above section on Bulk Sending for more information.
Bulk Send Scheduled
After you click "Schedule Bulk Send for [date]" from the modal , your campaign will go into a "Bulk Send Scheduled" status.
In this status, you can edit the Scheduled Send Time, update the initial message script, or cancel the scheduled send.
- To edit your Scheduled Send Time, click "Edit" in the top left corner of the admin campaign page, as pictured above. Change the Start Date and/or the daily open time to change your Scheduled Send Time. Remember that the Scheduled Send Time will be the date from Start Date, and whichever time is later between the Start Date and Daily Open Time.
- To edit your initial message script, click "Script" and edit your initial message.
- To cancel the scheduled send, click "Cancel Schedule". If canceled, the campaign will convert to a normal campaign. A "New Assignment" email will go out to all senders notifying them to send their messages. Messages must then be sent using Manual Send or QuickSend from the Messenger. If no senders are assigned, you will have to go to the "Senders" tab to assign senders and then Reassign Conversations to the senders to send your messages.
Eye View Comparison
Undecided on the sending Method to use? Check out the following table for helpful insight:
| Sending Method | Manual Send | QuickSend | Bulk Send | Scheduled Send |
| Sending Options | Initials, followups, and/or replies | Initials and/or followups | Initials only | Initials only |
| Phone Number Type | Dedicated or single use | Dedicated or single use | Dedicated | Dedicated |
| Sending Time | Set up campaign for current or future sending, based on the IMSW and daily open and close times. | Set up campaign for current or future sending, based on the IMSW and daily open and close times. | Set up campaign for immediate sending only, based on the IMSW and daily open and close times. | Set up campaign for future sending only, based on the IMSW and daily open and close times. |
| Sending Initiation | Initiated in the User or Admin Messenger. | Initiated in the User or Admin Messenger | Initiated from the campaign creation Review page | Initiated from the campaign creation Review page |
| Sender Process | Sender or Admin handles sending. A new assignment email will be sent to assigned senders. | Sender or Admin handles sending. A new assignment email will be sent to assigned senders. | Admin handles sending. A bulk send replies email will be sent to assigned senders. | Admin handles sending. A bulk send replies email will be sent to assigned senders. |
| Initial Assignments | Senders can be assigned at launch or receive self-assigned batches for initials. | Senders can be assigned at launch or receive self-assigned batches for initials. | Admins send all initial messages in one batch. | Admins send all initial messages in one batch. |
| Permission Level | An account's default option. | Moderators and above can set this sending method. | Admins and above can choose to send a campaign using Bulk Send. | Admins and above can choose to send a campaign with Scheduled Send |
| Feature Availability | An account's default option for campaigns. | Available by request. When enabled for an account, can be toggled on or off per campaign. | Available by request. When enabled for an account, will be shown from the campaign creation Review page. | Available by request. When enabled for an account, will be shown from the campaign creation Review page. |