Best practices for your texting campaign

First impressions are very important, so you want to make your initial message as effective and efficient as possible.  There are required fields we have already put in place that will effectively boost your deliverability.  You can learn more about those in our Organization IDs and Opt Out Language guide. Learn more about our tips below!

Tip 1: Avoid using links

Including a link in your initial message will dramatically increase the risk that a carrier marks your text as spam and fails to deliver it to your contact. Once a recipient responds, you are safer to send them a link -- for example, your initial message could invite a volunteer to come to an event. If they respond that they are interested, you can include a link to an RSVP form in a subsequent message. 

If you have to include a link in your messages (in initial messages or replies,) do not use a link-shortening service like bit.ly. Bit.ly and similar links carry a very high risk of being marked as spam. Use a secure link that uses https:// instead of http://, and include that prefix in your script. The best link is a shortened, secure URL for your domain name.

Tip 2: Don't copy/paste into the message editor

Copying your initial message from a Word document or other external source and pasting it into the message editor can cause unintended changes to the message that your recipients see. Whenever possible, type your initial message directly into the message editor.

Tip 3: Keep it short

Your initial message should be short and to the point. If your message is too long, it can cause some carriers to break your single message into multiple ones. You can use the script previewer to see approximately how many characters are remaining before the text may get segmented.  Click here for more information on text message segments.

Tip 4: Invite contacts to engage in a real conversation

ThruText enables real, two-way conversations, so try ending your initial message with an engaging question that invites a response from your contact.

Tip 5: Be careful with emojis

Including an emoji will limit your SMS message segment to 70 characters (rather than 160 characters without). If you choose to include emoji in your messaging, be aware that any message longer than 70 characters will be broken up into multiple segments.