Greetings GetThru User,
In the wake of the recent election, many of us, like many of you, are still reeling. It is clear that the fight for progress is far from over. We know that all of you are planning to make an impact in the coming year, and we are working hard to improve our tools to help you do that.
Your Feedback is Important
The work to improve ThruTalk and ThruText continues as we look ahead toward next year’s important events. Your feedback is vital in shaping our priorities and efforts. Please take a few minutes to share your thoughts through our short survey.
Adjusted Holiday Support Hours
To ensure our team gets time to recharge, we will have adjusted Support Team hours during the upcoming holidays.
Unavailable:
- Thanksgiving: Thursday, November 28th & Friday, November 29th, 2024
- Christmas: Wednesday, December 25th, 2024
- New Year’s Day: Wednesday, January 1st 2025
Adjusted Hours:
- Thursday, December 26th & Friday, December 27th - 11-7pm ET.
- Monday, December 30th & Tuesday, December 31st - 11-7pm ET.
The Support Team will respond to requests received during holidays or outside adjusted hours as quickly as possible at the next available opportunity. See our guide here for standard support hours.
Provisioning Based Launching
GetThru has added a dedicated number to most US accounts with a verified use case. If you need an area code that is out of stock, please write to support@getthru.io and we can backorder it and add it to your account when it is ready. Provisioning can take anywhere from minutes to days. It is important to have a dedicated number you can use in case of an urgent sending need. Please review your account phone number page.
Thank you for being part of the GetThru community. Together, let’s gear up for the crucial months ahead and continue to drive change.
The GetThru Team