Launching a Canada Campaign

If you're setting up a ThruText campaign in a Canadian account, a few details in the campaign creation flow will differ slightly from what U.S. campaign creation process. This guide highlights those differences to help you set up your campaign accurately. You’ll learn how to select the correct time zone, choose a Canadian region for your phone number, and understand how phone number assignment works for Canadian texting.

TABLE OF CONTENTS

• Before Getting Started
• CA Campaign Creation
  • Time Zone Selection
  • Targeting
• Launching Error
• Next Campaign Creation Step

Before Getting Started

Before reviewing the steps in this guide, make sure you've checked out the following guide with details on the general ThruText campaign launching process: Launching a ThruText Campaign.

CA Campaign Creation

There are two distinct processes for creating a campaign that differ for a Canadian account. 

Time Zone Selection

On the first step of the campaign creation wizard, the Time Zone dropdown will default to Canadian time zones based on your account settings. Make sure to the appropriate time zone for your texting schedule.

Targeting

In the Targeting step for Canadian accounts, you will see the option to select a CA region to select a sending phone number. This determines the area code of the phone number that will be used for outgoing messages.

• Segments: You can add groups or past campaigns to build your contact list. Once the campaign is launched, segments cannot be edited or added.
• Phone Number Assignment: Your campaign's sending phone number is what recipients will see when they receive a message. This number is assigned when the campaign launches and is removed when the campaign is archived. The following pertinent details apply to CA campaigns:
  • One phone number is purchased for every 1,250 contacts.
  • You’ll choose preferred regions, labeled Region 1, Region 2, and Region 3. ThruText prioritizes Region 1 and uses Region 2 and 3 if needed.

Launching Error

You may receive an error at launch if there are not enough phone numbers in the selection region(s). In Canadian campaigns, one phone number will be purchased for every 1,250 contacts on the campaign, Please review our Not Enough Phone Numbers tips for more information on next steps, if you encounter this error.

Next Campaign Creation Step

Once you’ve selected your segments and phone number, continue with the remaining steps in the campaign creation process, starting with the Initial Message section to Crafting an Initial Message to customize your message.

Please reach out to support@getthru.io if you have any questions.