Using a Dedicated Number to Launch a UK Campaign

UK Clients will only have access to dedicated numbers for their ThruText campaigns, and won't be able to obtain single-use numbers.

When launching a ThruText campaign in a UK account, the campaign creation wizard will appear slightly different.

In the first step, Campaign Details, the time zone dropdown will show "Europe/London".

In the Targeting step of campaign creation, UK accounts will only have access to select a dedicated phone number.

• Segments - Add groups or past campaigns to build your contact list. Segments can't be edited or added after a campaign has been launched. There are advanced targeting methods for including or excluding segments, which you can read more about here: Campaign Targeting in ThruText. 
• Phone Number- This is the sending phone number for your campaign and will be what recipients see when they receive a text from your campaign. Your number will become associated with your campaign upon launching, and will be removed when the campaign is archived. Dedicated numbers are associated with the account and can be used on multiple campaigns. For more information, see our guide on Dedicated Numbers for UK Accounts.

Once you've set up the universe for texting, you can continue with the "Initial Message" section of our campaign creation guide for the remaining steps of campaign creation. At this time, we don't support MMS message sending for UK campaigns.

Incoming Messages and Dedicated Numbers

If contacts are texted from multiple campaigns that use a dedicated number, any replies from the contact will be routed to the most recently launched campaign.