Navigating to the External Contact Lists


When you need to access the "External Contact Lists" page for either ThruText or ThruTalk VAN list group creation, it will be available from the left sidebar 'External Contact Lists' section within the Group subsection.


GIF showing how to navigate to the External Contact List using the navy-colored left sidebar


Now that you're on the External Contact List page, to create a new list, click the "New Contact List" button at the top of the screen. If your account has both a ThruTalk and ThruText key, select the tool you are going to be working in. Then, follow the directions in our guide on Pulling a List From VAN.


Once the group is created, the Group Details Page will include separate tables for your group's textable and dialable phone numbers. Any non-textable numbers in the group will be re-evaluated when creating a ThruTalk campaign, as landlines and VOIP carrier types are dialable. 


NOTE - To ensure high system performance, a new process is being implemented that will limit the number of allowed concurrent group uploads per account. Please reach out to [email protected] with any questions regarding your account's limit.


Exporting the group will show you a breakdown of landlines, VOIP, and mobile numbers under the "carrier_type" column, all of which are dialable on a ThruTalk campaign (the export will list invalid for those due to them not being textable). Also, double check that your group has its VAN ID mapped!


For more information on setting up a VAN integration and pulling an external contact list into your account, please review our guides Getting Started with GetThru VAN Integrations and Pulling a List from VAN. VAN keys can be added using the VAN Integration Wizard, which is located on the Integrations page. 


Your ThruText and ThruTalk MyVoters API keys and your ThruText and ThruTalk MyCampaign API keys are listed in the same External Contact lists sections in your account. Please be sure to add descriptive naming schemes to your saved lists in VAN to differentiate between the ThruText and ThruTalk keys for each side.


NOTE - Numbers that include an unknown or blank carrier_type are not dialable.