Creating a ThruTalk (New) Script
This guide will share the step-by-step process for creating a script in your ThruTalk (New) account.
Step 1
From the scripts page's top right corner, click on "Create New Script". If your account is synced with VAN, you'll be prompted to choose whether you're using this script for MyCampaign, MyVoters, or neither.
Step 2
Give your script a title and click "Save Script".
Step 3
Once a script is saved, the "Script Builder" page will open, showing your default starting question.
Click edit on the starting question to make changes.
Step 4
Edit the default starting question by adding Script Text or changing the survey question.
- The script title, type, and response options are not editable in the starting question as they must remain universal for processing purposes.
- Click "Save" when your default starting question edits are complete.
Step 5
Click "Add a question" to begin inputting your additional script questions.
Step 6
Input data for each field.
Add a Title: The title text is used for reporting purposes but does not show for callers.
Add the response type:
- Script Text Block: Input script text for the callers to read, but without a survey question and response included.
- Checkbox Pick Many: Input a survey question and survey response options where callers can select multiple answers for a single question.
- Freeform: Input a text field so that callers can record responses in freeform text.
- Multiple Choice (Pick One): Input a survey question and the survey response options where callers can select only one response.
For data integrity reasons, we recommend not using the freeform response type as the last question in your script.
"+ Add Optional Script Text for Caller to Read": This optional text field is available if you have a complex question and you need to provide more detail before the question (introductory language, notes for callers etc.).
- Click on the text to expand the field to add your text:
Add a Survey Question:
This is the question that the caller will be asking the contact on the call.
Add the survey responses: This is the response that will be marked during the call and listed in reporting.
- Click "Add another response" to add additional survey response options to a single question.
- Click "Save" to save the question you just added (or click delete if you wish to remove a question).
Step 7
Click "Add another question" to add additional questions to your script.
Keep building your script by repeating Steps 6 and 7.
And that's it! You've successfully created your ThruTalk (New) script.
Notes:
If you need to change the script name, click on "Rename script" to input the new name and, when prompted, click "Save" to update the name:
Scripts can be deleted by selecting the "Delete" option from the scripts management page.
Note: Scripts can only be deleted if they have not been added to a campaign. However, this action is permanent and cannot be undone.
For an overview of managing all scripts within your account, please review our guide Managing Scripts in ThruTalk (New).