The Account Owner permission level has been designed to identify the key decision-makers on a particular GetThru account and makes the process of gathering and sharing crucial account information easier and more targeted to its most relevant audience.


This role type is responsible for entering the required brand registration information for 10DLC regulations related to ThruText. Click here to read more about 10DLC Regulations.


How does the Account Owner role work?

  • If an account does not yet have an Account Owner established, any active admin can make themself the first Account Owner. This is done on a first-come, first-serve basis.
  • After one Account Owner is assigned, only an Account Owner can create or remove additional Account Owners.
  • The number of Account Owners an account can have is unlimited but be advised that this role should be delegated only to folks on your team who will handle business and organizational level decisions, such as those related to billing, business EINs, 10DLC registration information, etc.

Note: If a user on your account is made an Account Owner who should not have this permission, please contact support@getthru.io. A GetThru staff member can assist you.


How to upgrade users to Account Owner:

  • As mentioned above, if an account does not yet have an Account Owner established, any active admin can make themself the first Account Owner. This is done on a first-come, first-serve basis.
  • After one Account Owner is assigned, only an Account Owner can create or remove additional Account Owners.
  • Drop down the "Users" menu and select "Active" in the menu bar on the left side of your screen.

users from account toosl dropdown

  • Find the user you wish to manage permissions for and click the pencil to the right of their name:

edit button for user permission levels

  • Select the role you would like them to have from the dropdown and click "Update User":

edit permission levels for active user

There are four different permission levels for users within ThruText — Account Owners, Administrators, Moderators, and Users. Click here for a full description of each of the four permission levels.