Automatically sync your list of texted contacts
On accounts that have set up their texting VAN integration and have correctly mapped at group upload, enabling the "Texted" sync option allows you to sync back "Texted" in your Contact History. This is recorded for every initial message sent, regardless of whether or not the contact replies to your text. The status "Texted" will be logged in the Contact History section of MyVoters (and/or MyCampaign) for that contact's VAN Voter ID (and/or VAN Campaign ID).
There are a few intricacies to this sync that are important to keep in mind:
- This synchronization of the "Texted" result code will only occur when the initial messages are sent in a campaign that has a valid VAN ID (voter) or VAN Campaign ID custom fields attached, or both.
- If multiple initial script messages are sent in ThruText on the same day to a contact with the same VAN Voter ID or VAN Campaign ID within your committee, VAN will only reflect the "Texted" contact history once for that day per file in VAN.
- If VAN-integrated survey question(s) are answered for that contact on the same day, it will change the contact history result code from "Texted" to "Canvassed" and update the timestamp.
- The sync will fail if your account does not have the canvass type "Text" and the result "Texted" available. If you have questions or concerns about this, you will want to put in a request with your VAN admins to see if that can be added to your committee.
NOTE - As a default, the "Texted" sync option is turned off to limit the number of API calls sent from your ThruText account.
Once the "Texted" status is enabled, it will not work retroactively on messages that have already been sent. To obtain a few campaigns or a few weeks of messages, you can do message exports at the account or campaign level. For large amounts of data, or large amounts of time, please submit a historical data request.
If you would like this feature on for your account, please contact us at firstname.lastname@example.org.