Sending GetThru invitations to users
Users are added to your GetThru account by invitations, either through email invitations or the permanent invitation link. Either way, the invitation system allows users to control the information in their profile to update their email, phone numbers, or passwords without help from Admins. Invitations allow admins to control and observe who is sending texts or making calls within their organization's account.
You have two options for generating invitations: manually entering email addresses or uploading a CSV file.
Once you've selected your invitation, you'll need to choose a role for the invitees. Note that they will all carry the same role if you invite multiple users simultaneously.
When creating invitations via CSV, use a header for your email column. Do not use any additional characters (eg: < or >) in the list of emails.
Email invitations will generate an email to all invitees giving them a link to click on to begin the account setup process. The email will have the subject line Invitation and will look like this:
If a user has not receieved their invitation, have them check their spam folder and any filters created on their email account.
Permanent Invitation Link
You can send your permanent invitation link to new users to get them started! Permanent invitations can be enabled directly from within your admin dashboard. For more information about enabling this for your account, please refer to the Permanent Invitations Help Center article.
The permanent invitation link can only be used to add users, not account owners, admins, or moderators.
When users click on the permanent invitation link, they'll be taken through the invitation acceptance flow described in the "Accepting Invitations" section below.
Accepting invitations is a two-step process and differs for users who are new to the GetThru system vs. those who already have a GetThru account.
- Click here for detailed information on accepting an invitation as a NEW user.
- Click here for detailed information on accepting an invitation as an EXISTING user.
Using Shared Computers: Some GetThru clients use shared computers to log into GetThru, for example, at in-person "text-a-thons" or "phone banks." When using shared computers, make sure to log previous users out, clear browsing data, or open new browser windows in "incognito mode." Failure to do so may cause confusion when inviting new users or accessing assignments.
If you or your user is having difficulty with the invitation system, please write to email@example.com.