Completed groups will provide statistics and error messages for your information.



Valid: Contacts with textable, valid mobile phone numbers 


Invalid: Contacts with phone numbers that are not registered to a valid mobile carrier


Unvalidated: Contacts with phone numbers that are pending validation. Please refresh your browser if you see a large number of items in unvalidated status after the group has been fully processed.


Opt-Outs: Contacts that are removed due to the phone number being previously opted-out on your account.


Errors: A total count of the rows affected by errors on import. The details are listed below the group stats box.


'Row had a different number of columns from the header row.' - Validate your CSV is formatted properly with all rows having the same number of columns.


'Row had invalid formatting (invalid CSV escape sequence).' - Validate your CSV is formatted properly.


'Missing or malformed phone number.' - The column in your CSV file mapped to phone number is either empty or does not contain a characters for a phone number.


'One or more columns exceeded maximum length (255).' - Fields are restricted to 255 characters and need to be trimmed and re-loaded.


'Missing contact first or last name.' - First and last names are required fields. You can choose to populate them with placeholders like "supporter" if required.


'Duplicate phone number.' - Groups/Campaigns will only have one contact per phone number, duplicates are removed for you.


'Unknown error' - Contact support if you need assistance.