Completed groups will provide statistics and error messages for your information.

Valid: Contacts with textable, valid mobile phone numbers 

Invalid: Contacts with phone numbers that are not registered to a valid mobile carrier

Unvalidated: Contacts with phone numbers that are pending validation. Please refresh your browser if you see a large number of items in unvalidated status after the group has been fully processed.

Opt-Outs: Contacts that are removed due to the phone number being previously opted-out on your account.

Errors: A total count of the rows affected by errors on import. The details are listed below the group stats box.

'Row had a different number of columns from the header row.' - Validate your CSV is formatted properly with all rows having the same number of columns.

'Row had invalid formatting (invalid CSV escape sequence).' - Validate your CSV is formatted properly. 

'Missing or malformed phone number.' - The column in your CSV file mapped to phone number is either empty or does not contain the correct amount of characters for a phone number.

'One or more columns exceeded maximum length (255).' - Fields are restricted to 255 characters and need to be trimmed and re-loaded.

'Missing contact first or last name.' - First and last names are required fields. You can choose to populate them with placeholders like "supporter" if required.

'Duplicate phone number.' - Groups/Campaigns will only have one contact per phone number; duplicates are removed for you.

'Unknown error' - Contact our Support team at if you need assistance.