Archiving Texting Campaigns


Archiving a campaign is the final step of administering a texting campaign. Once a campaign has been archived, users will no longer be able to send or receive any messages in their conversations for that campaign. Data from archived campaigns will be preserved; therefore, admins can still create exports, create targeted segments, or create a cloned campaign from an archived campaign. It is best practice to archive a campaign once all conversations have concluded, or an event or election has passed.


TABLE OF CONTENTS


How to Archive a Campaign

To archive a campaign, you can click the Archive button on either the Campaign Index page for Active campaigns or the Campaign Details page.

  • To archive a campaign from the Active campaigns list, click the 3 vertical dots in the "Details" column and then select "Archive" from the flyout menu.


Screenshot of the ThruText Campaign Index page with a green rectangle surrounding the 3 vertical dot "flyout menu" on the right with another green rectangle around the menu items.


  • Campaign Details page
    • Alternatively, the archive button is found on each campaign's details page. After opening an active campaign, the Archive button is located above the Campaign Analytics section.

   

Screenshot of a Campaign Details page where 4 pink buttons with white text are shown. The second button from the left labeled "Archive" has a green rectangle around it.


  • After clicking Archive, campaigns are moved from the Active to the Archived Campaigns page.

   

Screenshot of the blue leftside menu showing the ThruText Campaigns drop down. A green arrow moving from the "Active" item to the "Archived" menu item shows how active campaigns move within the system..


Database Housekeeping

GetThru has an automated process that archives campaigns that have had 0 traffic in the last 30 days or if your use case has more than 49 active telephone numbers. A reminder e-mail is sent out before archiving to give admins sufficient notice. 


Auto Archiving ThruText campaigns

Our system runs auto-archiving, which deactivates campaigns that have not sent or received messages in 30 days. To avoid auto-archiving for a ThruText campaign, log in and send a message, and the 30-day timer will restart.


> 49 phone numbers

Downstream aggregators have recently informed us of new 10DLC restrictions limiting the number of individual phone numbers associated with a single 10DLC Use Case to 49. They’ve asked us to work with our clients to reduce the number of phone numbers associated with registered use cases. Because, in most cases, every ThruText campaign has its own sending phone number, having dozens of active campaigns at the same time means an account will approach these limits. 


At this time, notification emails are sent when an account approaches 49 numbers with an action date. After the action date, GetThru staff will archive the listed campaigns in the email. To avoid receiving a notification, an admin should periodically archive their unused campaigns.