Archiving Calling Campaigns


Archiving a campaign is the final step of administering a calling campaign. Once a campaign has been archived, users will no longer be able to continue receiving calls from the campaign or access the campaign from the assignment page. This process cannot be undone.


Data from archived campaigns will be preserved; therefore, admins can still create exports from an archived campaign. It is best practice to archive a campaign under the following circumstances:

  • The campaign has 0 remaining dials (It has completed all calls.)
  • The campaign has passed its end date (The end date can be extended if needed)
  • The event or election has passed
  • A new campaign with those same phone numbers has been started (Archiving one of the two ensures contacts do not receive double calls.)


How to Archive a Campaign

To archive a campaign, you can click the Archive button on either the Active Campaigns page or the Review Campaign page.

  • Active Campaigns


Screenshot of a ThruTalk campaign in the Campaign Index table. At the end of the line is a white button with blue text surrounded by a green rectangle labeled "Archive"


  • Review Campaign:


Screenshot of a Campaign Details page where 2 pink buttons with white text are below basic information about the calling campaign. The button on the right labeled "Archive" has a green rectangle highlighting it.


You must click "OK" from the dialog box to confirm your archive request:


Screenshot of a browser's black confirmation window with light grey text asking "Are you sure you want to archive your campaign? This cannot be undone" above "ok" and "cancel" buttons.


After clicking Archive, campaigns are moved from the Active to the Archived Campaigns page.


Screenshot of the blue leftside menu showing the ThruTalk Campaigns drop down. A pink dot is to the left of the "Active" item with a green arrow moving from the "Active" item to the "Archived" menu item.


Why archive campaigns?

Archiving calling campaigns that are no longer in use is an important practice for keeping your account tidy. Additionally, it ensures that valuable phone numbers held in used campaigns are released and can be 'cleaned' and returned to circulation by our phone number providers.


Auto Archiving and ThruTalk

Auto Archiving is a process run by our system that deactivates campaigns that have not been used in 30 days. To avoid auto-archiving for a ThruTalk campaign, log in and make a call and the 30 day timer will restart.