Collecting data to sync to VAN

You can add your VAN Survey Questions and Activist Codes to your ThruTalk scripts and sync back calling results to your VAN committee using a ThruTalk-enabled API key!

Step 1 - Create a script using VAN-imported survey questions

When creating a new script, admins can choose if they would like it to be used for either MyVoters or MyCampaign syncing groups. Admins can use the drop-downs at each question creation to access a VAN "question type" and VAN survey IDs. Answers created in VAN will pre-populate your script!

Use a script naming convention that includes the side of VAN (MyVoters or MyCampaign) the survey questions are imported from. This will make your campaign creation easier!

Step 2 - Create your VAN syncing group

Using the External Contact list, create a group. Be sure to map the VAN ID custom field to the side of VAN you will use!

Step 3 - Create your ThruTalk campaign

After a script has been created with VAN surveys, campaign creation can begin. 

  • NOTE - It is important only to select groups with VAN ids that were mapped correctly at group upload. Failing to use groups that are mapped to VAN or using groups that are mismapped will cause the sync to fail.

After campaign creation is complete, callers can start collecting script data!

Step 4 - Collecting call and script results

As callers make calls, they will record survey data on their script. A canvass record will be added when survey data is synced at the end of each call. MyVoters scripts with MyVoters groups will save to the MyVoter file. Survey questions imported from MyCampaign to a MyCampaign script will save to your MyCampaign file.

You and your callers do not need to press any special "sync to VAN" button. If your campaign is set up properly, the survey data will sync automatically as callers move to the next call. Just check your VAN account and you will see the recorded data!

System call results will sync back automatically as ThruTalk (New) makes calls. Learn more about how system call results and starting question results sync back to VAN here.

Step 5 - Viewing the Data Synced Back to VAN

  • If multiple calls are made in ThruTalk on the same day to a contact with the same VAN Voter ID or VAN Campaign ID within your committee, VAN will only reflect the contact history once for that day per file in VAN.
  • If VAN-integrated survey question(s) are answered for that contact on the same day, it will change the contact history result code to "Canvassed" and update the timestamp.
  • Do Not Call results will sync back to VAN on campaigns that have been mapped correctly.