Overview of ThruTalk Call Results

ThruTalk records a call result for every call, which labels the outcome of each call in exports. This guide explains system-assigned results (when no caller is connected) and script results (selected by callers) and how to review them for list quality and future outreach.


TABLE OF CONTENTS


Types of Call Results in ThruTalk

The system makes calls in the background to ensure your callers spend their time talking to contacts. There are 5 system results where the call was never connected to your callers, and 8 call results selected by your callers from the script.

System Results

ThruTalk automatically assigns system results when a call doesn’t reach a caller. Use these to understand why a number didn’t connect and to decide whether to retry or clean your list.

  • No Answer - The call did not connect to a caller, or it dropped before any script data was recorded.
  • Busy Signal - The number returned a busy tone before a caller could be connected.
  • Not Dialed - The number was outside the safe calling window based on its area code, so the system did not place the call.
  • Deliverability Error - The system could not complete the call due to a carrier or line issue (for example, out of service).
  • Voicemail - The system detected voicemail and did not transfer the call to the caller.

Script Results

Callers choose a script result in the starting question after being connected to a contact. 

  • Deceased - The caller marked the contact as deceased.
  • Deliverability Error - The caller determined the number is out of service or cannot receive calls.
  • Moved - The caller learned the contact has moved; update records accordingly.
  • Not Home/No Contact - The caller connected but did not speak with the intended contact (for example, someone else answered or the contact wasn’t available).
  • Refused - The intended contact declined to participate or continue the call.
  • Talking to Correct Person - The caller confirmed they were speaking with the intended contact.
  • Voicemail - The caller reached a voicemail.
  • Wrong Number - The number does not belong to the intended contact.

How Script Results Are Selected

Callers choose a script call result in the first (default) starting question after connecting to a contact. For details, see our guide on Scripts for Your ThruTalk Account — Default Starting Question.


Call Results Notes

These notes clarify edge cases, how to identify them in your data, and recommended follow-ups so you can keep lists clean and reporting accurate.

  • Voicemail (Appears Under System or Script)
    • What it means: Either the system detected voicemail and did not transfer the call, or the caller reached voicemail and selected the result. System-detected voicemail rows won’t include a caller name.
    • Why it can be both: VOIP numbers can be misidentified as a live answer; we err on the side of caution when applying voicemail detection.
    • What to do next: Review voicemail rates and consider when to reattempt contacts.
  • Deliverability Error (Appears Under System or Script)
    • What it means: A carrier/line issue prevented completion, or the caller marked the number as out of service.
    • What to do next: Consider when to stop reattempting these contacts.
  • No Answer
    • What it means: Either the phone kept ringing past the allotted rings and the system hung up the call, or the caller was connected, but no script data was recorded. If the call briefly connected to a caller but no data was entered, the row will include a caller name. Dropped calls also appear as No Answer. See our guide ThruTalk Dial Pacing for an explanation on drops. 
    • What to do next: Consider when to reattempt these contacts.
  • Not Dialed
    • What it means: The attempt was outside the safe calling window (11 am–9 pm ET), and the number’s area code did not match the timezone of the campaign, so the system did not place the call. Not billed.
    • What to do next: Create a group to reattempt during safe hours across time zones. See Dialing Hour Enforcement for details.
  • Reporting & Exports