Breakdown of the Call Results options

The system makes calls in the background to ensure your callers spend their time talking to contacts. There are 5 system results where the call was never connected to your callers and 8 call results selected by your callers from the script:

  • System Call Results:
    • No Answer
    • Busy Signal
    • Not Dialed
    • Deliverability Error
    • Voicemail
  • Script Call Results
    • Deceased 
    • Deliverability Error
    • Moved
    • Not Home/No Contact
    • Refused
    • Talking to Correct Person
    • Voicemail
    • Wrong Number

Call Results notes:

  • Voicemail: This is both a caller result and a system result. If the system detects a voicemail and we don't transfer the call to the caller, no caller's first/last name will be in the result row. Phone numbers that we marked as VOIP in the group upload have an outsized chance of being determined to be a person and transferred to a caller when they are, in fact, a voicemail. This is because we are erring on the side of caution when applying voicemail detection.
  • Deliverability Error: This is both a caller result and a system result. Callers use the Deliverability Error script result to mark any out-of-service calls.
  • No Answer: If a caller does not record any script data, the call result will be "No Answer" but have a caller's first & last name. Dropped calls are also recorded as "No Answer."
  • Not Dialed: Numbers that were attempted outside of a safe timezone (11 am-9 pm ET) and the phone number's area code did not match the selected timezone. The number was determined not within the safe time when it was attempted. Admins should plan to create a group so that these numbers can be reattempted during safe calling hours across all time zones. Please review Dialing Hour Enforcement for more information.
    NOTE - You are not billed for "Not Dialed" results.
  • Script Call Results: These are caller-entered results and will always have a caller's first/last name in those columns.

Please click here for more information on how Call Results and Script Results sync to VAN.