My Phone Is Not Ringing Troubleshooting


If your phone is not ringing when you attempt to connect during a calling session, please follow these steps to help troubleshoot and resolve the issue.


We're Calling Page

If you are on the "We're calling you" page and your phone does not ring, select "My phone isn't ringing" to confirm the information is correct.

My phone isn't working button


Update Phone Number

If you find the phone number is incorrect, select the "Change phone number" option and update the information to your correct phone number. Please review our guide How to Change Calling Phone Number for more information on that process.


Next Troubleshooting Steps

If your confirm you phone number is correct, please follow the additional troubleshooting steps, including ensuring your phone connection is reliable and your ringer is on.

Troubleshoot connection issue

If issues persists after following these steps, please reach out to us at support@getthru.io for additional assistance.