Viewing an Overview of Campaigns


After launching a campaign, you can access your campaigns using the "ThruTalk" drop-down on the page's left sidebar. You can create a new campaign, or navigate to the Active, Draft, or Archived campaign overviews within the Campaigns drop-down.

Screenshot of the navy left side menu with a green arrow pointing to the "Create New Campaign" option in the "Campaigns" drop down.

TABLE OF CONTENTS


Active Campaign Index Page

On the Active Campaign Index page, admins can view a list of all the active ThruTalk campaigns in the account.

Screenshot of the Active Campaign Index page. Below the header, help text is presented on the beige background above a white table.

  • Admins can see how many callers are actively logged in to a campaign's assignment in the "Callers" column.
  • The "Remaining" column indicates how many dials are remaining in your campaign.
  • The "Start" column shows when the campaign is open for dialing and calls can be made. The "End" dates represent the campaign's completion date and time. While the end date of an active campaign can be edited, start dates can not be edited once the campaign is active.
  • Click the three vertical dots under "Actions" to Archive, View, or Clone a campaign.Screenshot of an expanded flyout menu with the options "Archive" and "View". A green arrow points at the three vertical dotes denoting the flyout menu's presence.


Draft Campaign Index Page

On the Draft Campaign Index page, admins can see all campaigns in the 'Draft' state.

Screenshot of the Draft ThruTalk Campaigns menu. A white table is presented on a beige background. A bright magenta button with the words "New Campaign" in white text is shown in the top right corner.

  • When a campaign is initially created, the campaign will be in the 'Draft' state. 
  • While in the 'Draft' state, admins can configure the settings for the campaign, including start and end dates, campaign dates and times, targeting, phone number selection, PatchThru settings, and more.
  • After all the selections have been made, the campaign can be launched, at which point phone numbers will be associated with the campaign
  • Click the three vertical dots under "Actions" to Delete, View, or Clone a campaign. Drafts can be deleted, whereas Active campaigns can only be archived to preserve important data.
    Screenshot of an expanded flyout menu with the options "Delete" and "View". A green arrow points at the three vertical dotes denoting the flyout menu's presence.

Archived Campaign Index Page

'Archived' campaigns have had their phone numbers removed and dials can no longer be made.

  • Archiving a campaign is the final step in a campaign.
  • Archiving is an irreversible action that concludes all dialing
  • Archived campaigns cannot be unarchived.
  • No data is lost when you archive a campaign, as you can still run exports from them.
  • There are many good reasons to archive your active campaigns routinely. It keeps your Active Campaigns page and your caller’s Assignments page much more organized.


Auto Archive Flags

Campaigns are automatically archived after 30 days of no activity. The auto archive flag is shown underneath the names of campaigns to indicate that the campaign will be auto archived in less than 7 days. To reset the auto archiving timer, make a call on the campaign and it will reset to 30 days and remove the flag.

Screenshot of the Active ThruTalk Campaigns index. In the table, below each campaign's name written in blue are the words "Auto Archiving in 0 Days"