GetThru Support


Check out these helpful links for solutions, guides, and best practices for all your P2P texting and calling needs.


GetThru Help Centers

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GetThru Support Hours

Current through October 27th, 2024:

Ticket Support:

  • 9 am - 10 pm ET | Monday - Friday
  • 11 am - 7 pm ET | Saturday - Sunday

Live chat: 

  • 11:00 am - 7:00 pm ET | Daily

Standard ThruTalk managed calling hours:

  • 9 am - 11 pm ET | Monday - Friday
  • 11 am - 11 pm ET | Saturday - Sunday


Starting October 28th through November 5th, 2024: Election 2024 GOTV Hours


Starting November 6th, 2024, until further notice:

Ticket Support and ThruTalk managed calling hours : 

  • 9:00 am - 8:00 pm ET | Monday - Friday

Live chat: 

  • 11:00 am - 7:00 pm ET | Monday - Friday


Adjusted Holiday Support Hours:

Our Support Team will be unavailable to respond to tickets and chats or manage dial pacing in observance of the following days:

  • Thanksgiving - Thursday, November 28th & Friday, November 29th, 2024
  • Christmas - Wednesday, December 25th, 2024
  • New Year’s Day - Wednesday, January 1st, 2025


The Support Team will observe adjusted hours on the following days for Winter Break:

  • Thursday, December 26th and Friday, December 29th - 11-7pm ET
  • Monday, December 30th and Tuesday December 31st - 11-7pm ET


Utilizing GetThru Support

Tips for sending in a support ticket. 

Ask a question through a new ticket.

Check Ticket Status is for checking all previous tickets.

Livechat on GetThru.app for all your troubleshooting needs.