How to Make Calls in ThruTalk (New)
The Calling link in the top bar will bring you to your calling assignments page.
Find the calling assignment that you are looking to make calls on, then click on the Start Calling button on the right side of your assignment. For more info on assignments, check out our guide: ThruTalk (New) Assignments.
If you are previewing your calling script, simply hit the Start Calling button in the left panel to begin:
You’ll be asked, “How would you like to make calls?”
To make calls on your computer, click Connect with my computer. If this is your first time making calls on your browser or if you’ve cleared your browser data, ThruTalk will need permission to use your microphone. Click Allow on the pop-up.
Alternatively, you can call using your phone by clicking Connect with my phone, and we will call you to establish a connection.
Note: If you want to call in with your phone under a different number than the one connected to your user profile, please follow the instructions in this guide.
Once you’re prepped to make calls, click on the Ready to Make Calls button.
Sit tight while we find someone for you to talk to!
While you’re waiting to be connected, the Status indicator on the left will show as Not Connected.
When a call connects, the status indicator will change to Connected and will have an audible connected tone!
Once connected, you will see the Contact Details on the right
Each of your script questions will be in the center of the screen. Scroll down to read through each question as the conversation progresses. Click on an answer in each question to move to the next question in the script.
If it is a checkbox (pick many) or freeform question type, fill in your answers and click Save & Next Step to continue.
Once you’ve reached the end of your script, you will see this message:
You can click the blue END CALL button at the top of your screen. Once you end the call, you can scroll through the script and make any changes necessary.
If the target has hung up, you will hear an audible disconnected tone, and the status indicator on the left will switch back to Not Connected.
If the target you’ve spoken to wants to prevent future calls from your organization, you can click on Add to Do Not Call List.
When you’re ready, click Ready for Next Call to resume dialing.
If you are done calling, click on the End Calling Session in the top left of your screen.