Are you working with more than one account?
GetThru profiles are linked to a user's phone number and not to a single organization. That way, people can log in to a central location to join any number of organizations that use GetThru.
Navigating between different organizations is easy. Click the hamburger dropdown in the upper right corner of your screen. From there, you can go to toggle between your various organizations.
If you are on several organizations, click "View All" to go to a complete list:
Are you missing an organization? Please reach out to firstname.lastname@example.org for assistance.