Reassigning Conversations to New Senders
ThruText allows you to reassign messages among senders. To do this, you must first add a sender in the Senders section
Then go to the conversations section of the campaign page to reassign messages:
There are four ways to assign conversations: (1) reassign some, (2) reassign all, (3) unassign all, or (4) reassign a single conversation.
(1) Reassign Some
If you choose Reassign Some, you will have the option to choose how many conversations, what status you'd like the messages to be in when you reassign them, and who you'd like to assign them to:
(2) Reassign All
If you choose to Reassign All, you will have the option to choose what status you'd like the messages to be in when you reassign them and who you'd like to assign them to:
(3) Unassign All
Once a sender is assigned some conversations, you can choose to move all of them in one swoop back to "Unassigned" by selecting "Unassign All":
(4) Reassign a Single Conversation
While in the conversation that you'd like move, just click on "Reassign" located below the Out-Out button:
You can then choose where you'd like the conversation to go:
Reassigning by Status
You can also choose to reassign messages to senders based on the status of the conversation. There are three choices for status reassignment: Any, those that Need a Reply, and those that have not been sent yet:
Any This will move any messages regardless of status.
Needs Reply This will only move conversations where a contact has replied back and is in need of a reply (the conversations that are indicated with a blue dot).
Not Started This will only move conversations where the initial message has not been sent yet.