Managing your account's opt-outs are critical for successful text campaigns. Administrators can query or create opt-outs within the Opt-Out menu in the Account drop down on your organization's admin page.


Create Opt-Out 


  1. Ensure the country is set appropriately for the phone number(s) you wish to opt-out or use fully formatted numbers with country codes.
  2. Enter the phone number(s) into the create opt-out box, separated by commas if opting out multiple phone numbers.
  3. Click "Submit"
  4. Query for successful opt-out below, if desired.



Upload Opt-Out List


  1. Ensure the country is set appropriately for the phone number(s) you wish to opt-out or use fully formatted numbers with country codes.
  2. Validate that your CSV file has a column labeled "phone"
  3. Choose File to find your CSV, then click "Upload". Depending on the size of your list, it may take some time to complete processing. Please allow an hour for bulk uploads up to 1,000 before contacting support. For very large lists, longer.


NOTE: It is critical to validate your lists prior to upload. There is no bulk "opt-in" functionality due to the critical and important nature of preserving requested opt-outs for your texting program.



Query for Opt-Out


  1. Ensure the country is set appropriately for the phone number(s) you wish to opt-out or use fully formatted numbers with country codes.
  2. Enter the phone number and click "Search"
  3. Review the opt-out note, as needed. These are created based on the function that was used to opt-out this phone number.
  4. Delete erroneous opt-outs, if necessary. This will "opt-in" any existing conversations for that phone number in active campaigns.



Tip: for opt-out exports, visit your account's export page.