The first step of an assignment is to send out the initial message to each of your recipients. This is the easy part! The initial message is written by an administrator and will pre-populate for each recipient. Your job as a sender is to review the message, make sure it looks good, and then send it off. You will press send for each initial message. Here's what it looks like:

A few tips on initial message review and sending:

  • You must send all initial messages before receiving repliesAs a message sender, your first job is to make sure all those initial messages get sent out. That's why you won't be able to read or respond to any replies until you send out all of your initial messages.  
  • Check for typos: The administrators who write these messages are human. If you see a typo, let them know, and they can fix it before you and others send out the initial messages.
  • Make sure “fields” are populated: the initial message typically pulls in data about each recipient, like their name or where they live. We call those bits of data fields, and senders should make sure that each field is properly loading into the message. What you see in the message composer is exactly what the contact will receive in the text message. If you see something that looks incorrect, contact your administrator. 

When you're done sending your initial messages, you'll see a screen like this: 

Some campaigns may have the self-assign feature turned on, which will allow you to request more conversations to send. 

If this feature has been turned on, you will see a button that looks like this in the middle of the page under the "inbox zero" prompt:

Clicking this button will assign you up to 300 additional conversations if there are still messages left to send on the campaign. To request more conversations, you need to have sent all your initial messages and managed all replies before requesting more conversations. You will see an error message pop up if there are no messages available or if you still have current conversations requiring action.