GetThru Support Overview

GetThru offers several ways to get help when you need it—whether you’re launching a campaign, troubleshooting a login, or confirming a 10DLC setting. This guide explains when to use tickets, live chat, or email, what to expect during support hours, and how to share the right details so we can solve your issue quickly. If you’re new to GetThru, start here to choose the best path and feel confident you’ll get a fast, accurate answer.


TABLE OF CONTENTS


Support Hours and Availability

Ticket Support: Monday–Friday, 9:00 a.m.–8:00 p.m. ET

Live Chat: Monday–Friday, 11:00 a.m.–7:00 p.m. ET

Managed Calling: Monday–Friday, 9:00 a.m.–8:00 p.m. ET; Saturday–Sunday, 11:00 a.m.–7:00 p.m. ET


If you contact us outside of these hours, we’ll follow up during support hours. To see expanded hours for the 2025 election, review our newsletter 10.15.25 New ThruTalk upgrades! (section GOTV Hours Update).


Choose the Best Contact Method

Use this quick guide to pick the right path based on what you need.

  • Tickets: Best for anything that needs research, troubleshooting, or account review. You’ll get an email confirmation and can check status in the Help Center. Review our guide Submit and Track a Support Ticket for more info. 
  • Live Chat: Best for quick questions from the admin side of getthru.app. We’ll either resolve it in chat or create a ticket with all details for follow-up. For time-sensitive issues during chat hours, please start there so we can begin investigating immediately. For more information, review our guide Live Chat on GetThru.app.
  • Email: Use the addresses below only when noted (e.g., sales or billing). For product questions, tickets are fastest and most trackable.
    • Technical support: Open a ticket whenever possible. If you email support@getthru.io, please include the details in the checklist below so we can help quickly.
    • Billing questions: Email billing@getthru.io.
    • Sales/questions about getting started: Visit getthru.io/get-started or email sales@getthru.io.