Admin Resources

Best Practices for Calling Program Admins
Tips and things to remember: Create your own training guides (documents and videos) so your callers are best prepared for your priorities and goals.  W...
Fri, Apr 12, 2019 at 5:36 PM
Best Practices for Caller Organizers
How to help your callers have a good experience: Your main goal should be to keep the wait time as short as possible and in general more simultaneous c...
Tue, Apr 9, 2019 at 3:06 PM
Term Definitions
Definitions for Key Words List - A single list of phone numbers to call.  Lists get split into cells and landlines when they are loaded into a service. ...
Mon, Jun 17, 2019 at 9:09 PM
Understanding your nightly reports
ThruTalk Results are sent out each night via email after call time has closed. The report is sent to all ThruTalk managers and anyone added to nightly repor...
Sat, Jul 6, 2019 at 8:07 PM
Reporting Options: Sync vs CSV
We have two ways to move your data back into your database, depending on your database and your priorities (mainly staff time vs. cost). There are two w...
Mon, Jul 15, 2019 at 7:59 PM
Changing your view of a dashboard
The default view is known as “TV Mode” and it displays your whole dashboard at once.  To get a closer view of any segment of content do one of the follo...
Tue, Apr 9, 2019 at 3:35 PM
VAN API Key Instructions
To sync with VAN, you will need a VAN API key to link your ThruTalk and VAN accounts. You can request the VAN API Key and Application Name from within your ...
Tue, Apr 9, 2019 at 3:40 PM
How to do a Call Transfer - Steps for Admins (Beta)
NOTE: This feature is still in BETA and is not available to all clients. If you do not currently have access, you will get a notification when the feature is...
Tue, Apr 9, 2019 at 3:50 PM