Admin Resources

Best Practices for Calling Program Admins
Tips and things to remember: Create your own training guides (documents and videos) so your callers are best prepared for your priorities and goals.  W...
Mon, Jan 6, 2020 at 7:30 PM
Best Practices for Caller Organizers
How to help your callers have a good experience: Your main goal should be to keep the wait time as short as possible and in general more simultaneous c...
Tue, Apr 9, 2019 at 3:06 PM
Term Definitions
Definitions for Key Words List - A single list of phone numbers to call.  Lists get split into cells and landlines when they are loaded into a service. ...
Thu, Jun 18, 2020 at 3:46 PM
Changing your view of a dashboard
The default view is known as “TV Mode” and it displays your whole dashboard at once.  To get a closer view of any segment of content do one of the follo...
Tue, Apr 9, 2019 at 3:35 PM
Best Practices for List Loading
Tips for List Loading. See this guide for all list loading option explanations.  Lists must be sent at least 4 hours before calling time to ensure it is re...
Mon, Feb 17, 2020 at 6:21 PM
Ready and Not ready Caller functions
Please direct callers to manually go "Ready" by selecting the dropdown in the upper left-hand corner as shown below: The auto "...
Sat, Oct 24, 2020 at 2:57 PM
Requesting Throttle Changes via ThruTalk Support Helper
You should request throttle changes for your service directly through the live chat ThruTalk Support Helper to ensure your request gets to the correct pacin...
Mon, Oct 26, 2020 at 1:49 AM
ThruTalk Support Helper Guidance
ThruTalk Support Helper is a chatbot that helps our support team prioritize and route chat conversations to the right team member. In response to a mass...
Thu, Oct 29, 2020 at 5:34 PM
Chat Guidance: Finding your Service Name
You can find your complete service name at the top of your service admin page.  IMPORTANT: If you are completing an automated request via ThruTalk Suppo...
Tue, Oct 27, 2020 at 11:50 PM
Requesting Urgent Requeues via ThruTalk Support Helper
You should request immediate or additional requeues for your lists directly through the live chat ThruTalk Support Helper to ensure your request gets to the...
Thu, Oct 29, 2020 at 3:49 PM