Admin Resources

Best Practices for Calling Program Admins
Tips and things to remember: Create your own training guides (documents and videos) so your callers are best prepared for your priorities and goals.  W...
Sun, Dec 13, 2020 at 7:11 PM
Best Practices for Caller Organizers
How to help your callers have a good experience: Your main goal should be to keep the wait time as short as possible and in general more simultaneous c...
Wed, Dec 23, 2020 at 9:01 PM
Term Definitions
Definitions for Key Terms Account: An organization or political campaign that holds a contract with GetThru. Each service is contained within your accou...
Wed, May 5, 2021 at 1:24 PM
Changing your view of a dashboard
After accessing the "Service Overview" page from the admin console, you can choose how the dashboard will be displayed. The default view is known ...
Sun, Dec 6, 2020 at 9:34 PM
Best Practices for List Loading
This article provides tips for list loading. Please visit our Call Lists Uploads and List Strategy Options and Play Order articles for more details on the l...
Wed, Dec 2, 2020 at 11:12 PM
Ready and Not ready Caller functions
Please direct callers to manually go "Ready" by selecting the dropdown in the upper left-hand corner as shown below: The auto "...
Sat, Oct 24, 2020 at 2:57 PM
Requesting Throttle Changes via ThruTalk Support Helper
You should request throttle changes for your service directly through the live chat ThruTalk Support Helper to ensure your request gets to the correct diale...
Tue, Dec 22, 2020 at 1:30 PM
ThruTalk Support Helper Guidance
ThruTalk Support Helper is a chatbot that helps our support team prioritize and route chat conversations to the right team member. In response to a mass...
Thu, Oct 29, 2020 at 5:34 PM
Chat Guidance: Finding your Service Name
You can find your complete service name at the top of your service admin page. The word "service" will need to be included when making requests in...
Sun, Dec 20, 2020 at 6:19 PM
Requesting Urgent Requeues via ThruTalk Support Helper
You should request immediate or additional requeues for your lists directly through the live chat ThruTalk Support Helper to ensure your request gets to the...
Mon, Dec 21, 2020 at 6:22 PM