Troubleshooting

Step-by-Step Troubleshooting for Callers
Are callers able to access the login page?  Yes (continue) No (go to article)   Are callers able to log in? Are callers able t...
Fri, Apr 12, 2019 at 5:43 PM
Caller Issue: Can't Access Login Page
If a caller is unable to access the login page: Verify the correct URL from the admin panel Contact ThruTalk support Verify the correct URL from ...
Fri, Apr 12, 2019 at 5:53 PM
Caller Issue: Can't log in (Login ID/Password problems)
NOTE: Check out the "How to Make Calls" video to see an example of logging in to make calls. Username and password issues are mostly one of th...
Tue, Apr 9, 2019 at 5:52 PM
Caller Issue: PIN Not Accepted
NOTE: If a caller can see the call in information above but are unable to log in check the troubleshooting below.  If the caller is unable to reach the...
Tue, Apr 9, 2019 at 5:59 PM
Caller Issue: Sent Back to Login Screen
Callers may report this issue with different phrases similar to "forced back to the login screen," "being logged out of the dialer," or ...
Tue, Apr 9, 2019 at 6:19 PM
Caller Issue: Script Does Not Load for Callers
In order to troubleshoot script issues you should have results from at least two different callers to ensure you are doing the proper troubleshooting. Scrip...
Tue, Apr 9, 2019 at 6:44 PM
Caller Issue: Cannot Move to Next Call
Callers may report variations of this issue with phrases like "cannot make a selection," "stuck at the end of the call," or "result...
Tue, Apr 9, 2019 at 6:42 PM
Caller Issue: The wait between calls is too long
Wait times are affected by main factors including the percent of people on your list who pick up, the amount of disconnected numbers on your list and how ma...
Tue, Apr 9, 2019 at 6:47 PM
Caller Issue: Call recipient reports being "called before"
Occasionally a caller may report that people on a list insist they have been "called before."  The six most common explanations are: The ...
Tue, Apr 9, 2019 at 6:55 PM
Admin Issue: Cannot Access Admin
Start at thrutalk.io/admin Click Sign in and use your google account that has access. You’ll see your account. In your account, you will see your se...
Tue, Apr 9, 2019 at 7:24 PM