Now that we have received all your docs and your account is set up, I wanted to send you a proper welcome! We’re thrilled to be working with you, and we want to help you get the most out of the platform, starting with this email!
The next step for you is to join a ThruTalk training where we will go over best practices and make sure you have the best start possible.
Below, I've also included a checklist of next steps to get calling with links to useful resources. If you ever have any questions you can email our support team directly at email@example.com or hit up one of the other support options we have available below (live video, self-serve guides, and chat). We are here to help!
Happy calling and welcome to the ThruTalk team!
INITIAL CHECKLIST TO MAKE CALLS
Log In To Your ThruTalk Admin Console
Bookmark this link: https://thrutalk.io/admin
The Admin Console is your single, secure location to see your ThruTalk information, make changes, and get support from the ThruTalk team.
Add Your Team
You have been added as an Administrator with Owner level privileges. You can add more Administrators using the "Manage Users" link on the service selection screen. Only people with Owner level access can see that link and add other admins. If you need to add additional Owners, just create users at the admin level, then email firstname.lastname@example.org to get them promoted to an Owner.
Accessing Manage Users:
Create your Script
Watch the Script Quick Start video, then load your first script using the "Script Manager" button on your service page.
Accessing the Script Manager:
Script Questions? Review the Script Guides for detailed 24/7 help and use the "Request a Script Review" button on the service page to have an experienced ThruTalk staff member check for any issues before you go live. Click here for more details on a Script Review.
Book a free live training for your team by an experienced ThruTalk staffer to ensure a smooth start to your ThruTalk calling program. We will cover the basics of calling, using your admin console, and best practices for callers and organizers.
Can't schedule a full training? Use these links to get the basics:
- Look over our current calling hours
- Review and bookmark the short (2m) training video
- Check out the best practices for Admins, for Organizers, and for Callers
Submit your Service Details
Use the "Service Details to Start Calling" button to confirm and submit your final service details (Service name, caller ID, Usernames, logo, and timezone). Your service will be live for calls, using your submitted settings, by the date you submit. Click here for more details on this process.
Once your service is live for calls, use the "Caller Login Page" button on the service page to grab your login URL and start calling!
Accessing the Caller Login URL:
Here's some resources to get you started:
- Guides and Troubleshooting: 24/7 ThruTalk Help Center
- Email: email@example.com
- Chat: Talk directly to support staff during calling hours by clicking on the chat button in the bottom right-hand corner of your admin console
- Video: Book a live one-on-one video support session to get direct support for issues or to talk about more strategic calling program questions