Starting 9/30: Changes to list loading process
In order to limit the number of concurrent records in ThruTalk, we will be shifting more lists to “on-demand” loading.
Two new options -- I am calling today, or I am calling tomorrow.
NOTE: This will only affect irregular calling services, i.e., services that do not call every day.
There will be 3 scenarios for list loading:
You had active calls today > Your list is automatically playing tomorrow with no further action needed on your part.
You did not call today but want to call tomorrow > Submit the “Call Tomorrow” request. Your list will be playing automatically tomorrow.
You did not call yesterday but want to call today > Submit the “Call Today” request. Your list will be playing within 2 hours of submission or 2 hours after open for lists submitted overnight.
Requests made after 9pm in a timezone count as “Today” requests and are subject to these time limits.
Check your calling list dashboard within your upload timeframe for list availability.
These forms are not needed if you are calling today and you plan to send a new list.