NOTE:  If you do not currently have access to this feature and wish to use Transfers, or if you have questions about access, email support@thrutalk.io.


When Transfers are turned on for a service, a transfer report is sent nightly. 


The transfer report will deliver regardless of if calls are made. 


The transfer report will deliver with the subject "Transfer Results for Date". 


Contents:


The CSV included will include any transfer calls made and further details. 


Example Transfer Report:


Columns Included:

  • A: Service - Service name where calls were made
  • B: Voter Name - Name of contact
  • C: Voter ID - Unique ID
  • D: Voter Phone - Phone of contact
  • E: Date - Date of the call
  • F: Caller Username - Login ID associated with the call transfer
  • G: Transfer Start Time - Time at which the call was initially transferred in Hours: Minutes: Seconds
  • H: Transfer End Time - Time at which the call transfer was terminated in Hours: Minutes: Seconds
  • I: Transfer Duration - Total time of the call transfer duration in seconds (Transfer End Time minus Transfer Start Time)
  • J: Time in Queue - Total time the call remained in the queue to be transferred in seconds
  • K: Transfer Status- Outcome of the transfer
    • Stayed Entire Call - The caller stayed on the call with the contact and the transfer target until the call completed. 
    • Transfer Complete - The caller successfully transfer the contact to the transfer target and exited the call, leaving the contact and transfer target to finish the call.
    • Failure - The call could not be transferred. Can happen when the line is busy. 
  • L: Transfer Target - Transfer Target Name