We recommend having at least 100kbps dedicated upload and download per caller to ensure the best experience. Since networks are generally being also used in other ways (cell phones connected, background programs on your computer, cloud storage backups, video meetings in another room … ), we recommend using 500kbps (½ mbps) per caller as a general rule for capacity. 


If setting up a location for a phone bank, check the internet and wifi connections to be sure they are fast and reliable. If using wifi, make sure your callers are close to the router and are not moving in and out of router range during the call. Additionally, keeping the bandwidth clear by preventing the use of streaming or social media activity during live calls helps to increase session stability. If everyone is having issues in the same location, it's more likely a connection issue. 



If you suspect you are having issues with your internet connection, work through the following fixes:


  • Ensure that no one else is currently watching a video, streaming music, or using other bandwidth-heavy sites such as social media; keep all activity devoted to the dialer
  • Test your connection speed with speedtest.net or speakeasy.net. Contact your provider if you see less than 5 Mbps for download or upload speed
  • Check for packet loss. If data is getting lost your connection will be unstable. Try this helpful walkthrough to execute a ping command
  • You can always easily reset your connection by finding your internet modem and disconnecting the power. Wait for at least thirty seconds and then reconnect the power to the device. The connection should restore and be more stable within a few minutes
  • If these ideas do not help, contact your provider to find out if there is an outage or maintenance happening in your area


Browser Troubleshooting


  • Make sure you are using the most updated version of Chrome, Firefox, or Safari browsers. Other browsers are not recommended and the Opera browser does not work at all in the dialer.
  • Run the dialer in "incognito" or private browsing mode to automatically disable most extensions.  If you have browser extensions that are set to run in private browsing mode, disable those manually and restart your browser to try again
  • Clear your cookies and cache, then restart your device before trying to sign back in.



Device Troubleshooting


  • Reboot the device
  • Refresh the device's connection to the internet
  • If possible, switch from wifi to a wired ethernet connection
  • If possible, try a different device



Internet Connection Troubleshooting (for issues across a location)


  • Ensure that no one else is currently watching a video, streaming music, or using other bandwidth-heavy sites such as social media; keep all activity devoted to the dialer
  • Test your connection speed with speedtest.net or speakeasy.net. Contact your provider if you see less than 5 Mbps for download or upload speed
  • Check for packet loss. If data is getting lost your connection will be unstable. Try this helpful walkthrough to execute a ping command
  • You can always easily reset your connection by finding your internet modem and disconnecting the power. Wait for at least thirty seconds and then reconnect the power to the device. The connection should restore and be more stable within a few minutes
  • If these ideas do not help, contact your provider to find out if there is an outage or maintenance happening in your area



Here is a guide with more information on the calling tools needed: Understand Your Calling Tools