Update: We've released a new campaign-level export type! You can now export out the details of your conversations from individual campaigns. By selecting "Conversations" in the export type drop-down, you will be able to see data on conversation contacts and assignees, outgoing messages, incoming correspondence, and more. 



Update: We have the released the second part of a series of updates we are making to drive consistency and usability in your exports.


In this recent release, we have updated the format of all our export types to make them consistent across the platform. In addition, the header rows of all export files will now include any unique identifier custom fields that you have selected on your account (See: Update: Custom Fields for Exports 3.16.19).


Bug Fix: We fixed a bug where the header row labels for conversation_id and conversation_phone were reversed in the message export files. They now align properly with their respective data.



Header rows are now as follows:


Message Exports

timestamp
message_id
message_direction
message_body
sender_first_name
sender_last_name
sender_phone
sender_email
campaign_id
campaign_name
conversation_id
conversation_phone
contact_id
contact_first_name
contact_last_name
contact_phone
custom_field_1*
custom_field_2*
custom_field_3*


Survey Exports

campaign_id
campaign_name
conversation_id
survey_id
survey_question
survey_type
response
contact_id
contact_first_name
contact_last_name
contact_phone
texter_first_name
updated_at
sync_status
custom_field_1*
custom_field_2*
custom_field_3*


Conversations

campaign_id

campaign_name

conversation_id

conversation_phone

contact_id

contact_first_name

contact_last_name

contact_phone

contact_opted_out

assignee_first_name

assignee_last_name

assignee_phone

assignee_email

outgoing_messages

incoming_messages

incoming_calls

incoming_voicemails

incoming_media

custom_field_1*

custom_field_2*

custom_field_3*


Opt Outs

timestamp
contact_id
contact_first_name
contact_last_name
contact_phone
conversation_id
note
custom_field_1*
custom_field_2*
custom_field_3*


Users

first_name
last_name
phone
email
role
created_at
last_updated