List Strategy


List strategies are used when you do not complete your calling list the day it is submitted and the list is automatically loaded up the next day. 


There are two basic reload list calling strategies in the dialer depending on your list size and your current priorities. You select your list strategy when you upload a new list into a service.


Definitions


  • Single Attempt Calling removes all attempts from the next days calling list, even if no one talked to the voter.  
    • This is the strategy to pick when you are making the first pass through your universe.  This calling strategy is best at cleaning out bad numbers. Unattempted calls will be loaded each morning until the list is completed.
  • Multiple Attempt Calling removes any calls with "Talked to Correct Person" or "Remove from list" call result. Calls with no call result (i.e. voice mail or no pickup) and calls with a "NEXT CALL - No Contact" call result will get reloaded to be attempted again in the future. 
    • This is the best strategy for when you have a cleaned finite universe and want to attempt people multiple times until you talk to them. This is also a good list order for when you expect to make it through a list on a daily basis but are unable to send refreshed lists on a daily basis. Uncontacted voters will be loaded each morning until everyone is contacted regardless of the number of attempts.
    • When requesting Multiple Attempt Calling, your program will need to be sure callers understand each call result option and how to correctly select the appropriate call result option. Incorrect selections will result in known bad numbers or previously contacted targets receiving multiple unnecessary call attempts. Read about our call result options here
  • One Day ONLY - List will only be loaded for one day only. No calls are loaded the next day regardless of how many calls you made. On upload, you can choose how many passes to complete if the list is completed the same day. 


More Details


 RESULT: 
"Talked to Correct Person" 
 RESULT: 
"No Contact" 
RESULT: 
"Remove from List"
Not
 Answered
 Not
 Attempted
  Single  Attempt 
Remove
Remove
Remove 
Remove
Keep in list
  Multiple  Attempt 
Remove
Call Again
Remove 
Call Again
Keep in list


 


You select your list strategy when you upload a new list into a service as shown below:





Play Order

  • REPLACE the current list - Replace all current lists. 
  • RUN AFTER the current list* - This list will only begin to play after the current list has been completed.
    • *Please note that with this method, the current list will automatically be updated to single attempt play strategy if it was not already. Setting the current list to single attempt allows us to finish it and move on to the new list without having to speak to every phone number before moving on.



Notes

  • Lists can only be reloaded daily for 30 days or 30 requeues. After, a new list is required.