The Calling List Details dashboard shows your current list totals that are loaded and playing by Landlines and Cell Phones. Totals fill in when your calling window opens.


On your admin panel under Real-time Analytics, find the option for Calling List Details.


There are three main sections to the List Details dashboard:


  1. Overview
  2. Landlines
  3. Cell Phones


Section 1: Overview



  1. Total Attempts Today - Total number of calls attempted today.
  2. Logged In - Number of current callers who are ready, on a call, or in wrap-up time.
  3. Outboard Possible - The current setting for how many calls are possible to be dialed per Caller in ready status.
  4. Outbound NOW - Total number of outbound live calls being placed by the dialer.
  5. Calls (Last week vs this week) - A graph representing the number of total attempts for each day this week (dark grey) compared to the week before (light grey).


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Section 2: Landlines


NOTE: The Landline and Cell phone sections have the exact same boxes and show metrics from their respective calling list.



  1. Lands Loaded - Total number of landlines loaded on your lists.
  2. Lands Called - Total number of landlines attempted today.
  3. Lands Playing - Total number of landlines left to call.
  4. Lands % Complete - Percentage of landline numbers loaded that were attempted today.
  5. Burn Rate per Minute (raw) - Percentage of your list that is being called per minute at current pick-up, disconnect, and voicemail rates.
  6. Lands Throttle - The current setting for how many landline calls are being dialed per caller in ready status.
  7. Calls Outbound - Vertical bar graph of the total outbound calls over the last 30 minutes, plus the rolling average outbound calls over the last 30 minutes. 
  8. Minutes needed to finish list with current # of callers - Vertical bar graph showing number of minutes remaining on a list at current burn rate.  The time remaining changes based on current burn rates and the number of current callers.  Top red line = more than 12 hours remaining. Bottom red line = less than an hour remaining.  We recommend loading new lists when you have around 1 hour left between landlines and cell phones. 


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Section 3: Cell Phones


NOTE: The Landline and Cell phone sections have the exact same boxes and show metrics from their respective calling list.



  1. Cells Loaded - Total number of cell numbers loaded on your lists.
  2. Cells Called - Total number of cell numbers attempted today.
  3. Cells Playing - Total number of cell numbers left to call.
  4. Cell % Complete - Percentage of cell phone numbers loaded that were attempted today.
  5. Burn Rate per Minute (raw) - Percentage of your list that is being called per minute at current pick-up, disconnect, and voicemail rates.
  6. Cells Throttle - The current setting for how many cell phone calls are being dialed per caller in ready status.
  7. Calls Outbound - Vertical bar graph of the total outbound calls over the last 30 minutes, plus the rolling average outbound calls over the last 30 minutes. 
  8. Minutes needed to finish list with current # of callers - Vertical bar graph showing number of minutes remaining on a list at current burn rate.  The time remaining changes based on current burn rates and the number of current callers.  Top red line = more than 12 hours remaining. Bottom red line = less than an hour remaining.  We recommend loading new lists when you have around 1 hour left between landlines and cell phones.


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